Moved from Sky to bt on January ready for going FTTC however it was 3 months away from being available. So I went option 1 overstepped my usage and got charged £25 so I reduced my usage and got charged again £25 which I am not happy about and sure there has been a mistake made.
Really want to take the to small claims court just to make sure they don't overcharge other customers really cant wait leave BT. I am really upset at this situation £50 charge is not on.
I heeded the warning at first £25 charge, one thing i did notice 2 emails were sent out of a £25 charge to my bt email and original email explained that to the representative still. Sent a complaint email to BT keep going until they sort it out.