What do I do to skip useless help centre?
It is not first post like this, so will keep it short and numbered and I promise I will tell you a joke
1) 8-11 or 10 May - telephone line disruptions [no signal when I'm at home or most of the time signal is absent - broadband is not working naturally]
2) I found BT information about service disruptions in my area - on website [not bothering provider Orange/EE just yet]
3) 10 or 11 May, signal is back, at about 19'00 my phone is ringing. After I answer [no one is there], line is going dead again
4) Sunday 11 or Saturday 12 - Start of the 0.3 M internet
5) Standard EE service procedures [test socket, filter - I had 5, all cables I could replace I have 3 of each
5a) I note that I may hear the crackling in my home phone, but unprofessional scan doesn't reveal any problems
5) again look above [on different occasion]
6) next day "I can see a fault on your line" - "BT engineer will check the fault" "It has been escalated to xxxx team who will deal with it". Next day in work I received call from BT guy that he was at my home, and after visually inspecting line, he wants to change it. I need to call my provider and arrange the appointment. I ask BT guy what if I call this call centre - that can't be on "British soil" - and I will get fob off... He provides me with fault number and ensures that he will not clear fault on my line and EE service need to see it.
7) EE help service tells me: telephone line fault was cleared, and they don't need my fault number
8) EE calls me - please do a router reset [good I saved settings], "engineer" told me to reset, reset took ~15min and router didn't start again, "we will send you new router - this one is damaged
9) After hanging up, I have disconnected all unnecessary cables from router, repeated reset, it took 3 min at most and it was as brand new minus settings, with old speeds at 0.3M
10) Yesterday: router arrives: speeds 0.3M [at most]
11) I call EE and can see for the 6th time - 6th different person from "SERVICE" restarts router remotely and check exactly same think as 5 people before him [ in total I spent about 6 hours on a phone so far - I need to call soon after I finish it]. I'm told that some other escalated team will contact me after 5PM today - it is almost 8PM - no call received
12) Today I come from work and find in door information from Openreach, that they have been here to provide a service "regarding your order or fault" - sorry guys - I didn't know you're coming....
Throughout whole process NO ONE paid attention to that the problems started after phone line disruptions
Something funny as promised:
During the process of identifying who is calling to EE, guy asks me:
-'Could you provide full name'
-'Can I provide you with a fault number' - I try to cut it short
-'OK - and the post code and first line of address'
This is my experience. What do I do to skip useless help centre? Please.