I'm new to this forum but wanted to warn others of my ISP - BT.
Selecting BT's "Inclusive" extras during your contract period leads to your contract being extended without your knowledge !!
Anyone else experienced this appalling behaviour from their ISP?
In March 2012, I bit the bullet and selected FTTC Fibre Broadband which had just been installed in my neighbourhood. BT's Infinity service was the only option so I accepted the premium of £25/month with a hope other ISPs would offer better deals after my 18 month contract ended. I went from 2Mb to ~35Mb download speed and was very happy.
In May 2012, BT offered the new BT Infinity 2 with "Twice the speed" offering, as an IT professional that works from home, I called BT and accepted the upgrade but was told that they would start my 18 month contract at that point for this enhanced speed (incidentally, it only went up to approx. 44Mb download but the uplink speed increased significantly - for the price of a 2 month contract I lived with it.
In May 2013, I enquired about BT Sport, their new channels on SKY that was free to BT Infinity customers. I called BT but then declined as they would extend my contract a further 12 months. I'm not that big a football fan !!
In Oct. 2013 I enquired about my contract end date - Due in November and to apply for a MAC to transfer to a lower cost fibre broadband supplier such as PlusNet or Sky. I was shocked to find my contract end date was now November 2014.
After a delayed response from BT, they eventually said that I'd signed up for BT Cloud storage service online in May. They state that it's in the Terms and Conditions it extends the contract.
I checked the T&Cs and there is no mention of the contract term being extended however, it says in the "Legal Stuff", that "Some existing BT Broadband customers may need to re-contract to get 50GB" - That to me does not seem a legal and binding statement !!
In "My BT's" Extras, BT Cloud it advertises BT Cloud as "Free" and "Inclusive" and I can't recall when I signed up for BT Cloud that I was agreeing to an extension of my contract by it starting again. Had I known that I would not have continued.
I'm now trapped in my contract just because I accepted one of BT's "Free" services without knowing what the consequences were.
I'm challenging this now with BT and will take to the Communications Ombudsman and/or take legal advice if BT won't back down.
BE WARNED - BT should make these changes to your contract much clearer on their Website and this is why I wanted to make Think Broadband member aware of this !!
I'll update this post with the response I get from BT.