For anyone planning to switch to PlusNet I would strongly advise against it!
I have been a customer since October and am still having problems with them, have just tried to call again, but wait times are in excess of 30 minutes!
Without wishing to bore anyone too much, I signed up to their Fibre service and was seriously messed around with their support team failing to read any messages from myself or Openreach engineers stating that it was a failed number port and blindly rebooking engineer appointments again and again.
I thought the saga was over when I submitted a complaint for the way the whole thing was handled and was offered some compensation. – Great – or so I thought.
Since then they failed to process the refund. Messed up my account by removing the 9 months reduced price deal, broke my Caller ID service and are now billing me instead of crediting me! – Genius!
Really really not impressed and now stuck as I don’t have time to wait on the phone for over 30 minutes before I even get to speak to anyone and they take over 48 hours in my experience to respond to tickets!
Should’ve stuck with Sky, they were loads better.