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Standard User ISPhelp
(newbie) Mon 06-Jan-14 14:59:35
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Virgin Media-Traffic management problems+Upload speed awfull


[link to this post]
 
Greetings everyone.

First post. New to the forums and I am in need of experienced advice.

I currently have Virgin Media XL package with 30mg tv+phone+broadband deal.

I have been with Virgin for over 2 years now.

To be frank i can say they are ok . Not amazing but just ok.

I live in South London . Croydon,south of the borough CR0 postcode.

I mainly use the internet to browse and to play PC games. I download games only via Steam. Usage is not much say 20 GB a month max.

The problem I have is ,im basically tired of being put in traffic management. I noticed they are increasingly worst about it now then say 12 months ago.

Yeasterday i downloaded 2 games plus updated 2 other games. In total i must have Downloaded about 16 GB. Bang straight into traffic management. This annoyed me to the point its quite obvious when my connection speed is halved to 40% less. They say its only for an hour but i see its longer then that.

Its annoying as well the dreadfull upload speeds. I wanted to upload gameplay footage to youtube. The upload speeds just made me give up straight away.I canceled it.

Now im torn between kerping virgin media or finding a better deal.

I need help and advice.

Virgin Media support the sales and technical advice wont convince me cause im pretty much convinced they are being unfair.

Can you advise who should i sign up with?
I want good upload speeds as well as less traffic management unfair cra#.

Any sugestions forum gurus?

Thanks in advance and apologies for my spelling mistakes. Im on my phone.

Cheers
Standard User RobertoS
(sensei) Mon 06-Jan-14 15:14:43
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Re: Virgin Media-Traffic management problems+Upload speed aw


[re: ISPhelp] [link to this post]
 
I assume you only have the Virgin cable phone service. Please can you take the address option of this checker and paste the results here. (Remove your address of course, but keep the cabinet number if it shows one). Don't use the pure postcode checker.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User ISPhelp
(newbie) Mon 06-Jan-14 15:54:00
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Re: Virgin Media-Traffic management problems+Upload speed aw


[re: RobertoS] [link to this post]
 
Roberto,thanks for your reply.

I have cable services . Sorry but my landline no is not recognized by the website you provided. Its a 0208 no previous serviced by Telewest then O2 and now virgin for the last +2 years.

I contacted VM and stated im thinking about leaving. I was asked to remain etc etc that they would offer me additional perks .

I cant seem to shake the feeling that theres a better deal out there... im basically tired of Virgin Media promises to put it simply. I am positive they arent being fair on how they manage their customers. The traffic management policy in place is excessively out of place for my case. After speaking with VM tech support i got a really stroppy and obnoxious reply telling me the amounts of data used as in if i had been a naughty boy.... I only replied thx have a good day put me back to cancelations department please...

Im sure the 60 pounds a month i pay can go to some other provider.

I just want to sign to better ISP. Its home use only but with gaming and browsing in mind.


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Standard User Oldjim
(fountain of knowledge) Mon 06-Jan-14 16:02:51
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Re: Virgin Media-Traffic management problems+Upload speed aw


[re: ISPhelp] [link to this post]
 
You need to try the address option not the phone number
Standard User ISPhelp
(newbie) Mon 06-Jan-14 16:09:33
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Re: Virgin Media-Traffic management problems+Upload speed aw


[re: Oldjim] [link to this post]
 
Oldjim thx for your reply.

I did that just now.

See here
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

High Low High Low
FTTC Range A (Clean) 63.8 46.9 18.6 12 -- Available
FTTC Range B (Impacted) 53 29.5 18.6 8.4 -- Available

WBC ADSL 2+ Up to 15 -- 8.5 to 19 Available
WBC ADSL 2+ Annex M Up to 15 Up to 1.5 8.5 to 19 Available
ADSL Max Up to 7 -- 6 to 8 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available
Standard User RobertoS
(sensei) Mon 06-Jan-14 16:14:38
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Re: Virgin Media-Traffic management problems+Upload speed aw


[re: ISPhelp] [link to this post]
 
Brilliant smile!

My recommendation for the broadband is Plusnet Unlimited Fibre and Calls.

Note that to have any other ISP than VM Cable that you have now, you will have to have a non-VM phone line installed.

Decent alternatives to PlusNet are BT Infinity, Sky, TalkTalk, Aquiss and vivaciti.

Note that if you want TV included you are probably best to go for Sky or TalkTalk, but PlusNet, BT, Sky could be best for the gaming.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Mon 06-Jan-14 16:18:35)

Standard User Oldjim
(fountain of knowledge) Mon 06-Jan-14 16:15:58
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Re: Virgin Media-Traffic management problems+Upload speed aw


[re: ISPhelp] [link to this post]
 
you have a heck of a choice - you should look at Fibre
There are a load of special offers floating about at present
Standard User ISPhelp
(newbie) Mon 06-Jan-14 16:24:42
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Re: Virgin Media-Traffic management problems+Upload speed aw


[re: Oldjim] [link to this post]
 
Roberto and Oldjim .

I really appreciate the advice.

Sounds good as im no longer under a Virgin contract....they of course didnt tell me i wasnt till i phoned in today...

Should be a result leaving Virgin Media smile
Standard User ISPhelp
(newbie) Mon 06-Jan-14 16:53:33
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Re: Virgin Media-Traffic management problems+Upload speed aw


[re: Oldjim] [link to this post]
 
In reply to a post by Oldjim:
you have a heck of a choice - you should look at Fibre
There are a load of special offers floating about at present


Cheers guys.

Now the big Question, who should i go for.

I looked at PlusNet reviews just now. Seems alright but people having problems with customer service etc? Seems BT owns the company.

Any sugestions ?

Thanks in advance again.
Standard User ISPhelp
(newbie) Mon 06-Jan-14 16:56:23
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Re: Virgin Media-Traffic management problems+Upload speed aw


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Brilliant smile!

My recommendation for the broadband is Plusnet Unlimited Fibre and Calls.

Note that to have any other ISP than VM Cable that you have now, you will have to have a non-VM phone line installed.

Decent alternatives to PlusNet are BT Infinity, Sky, TalkTalk, Aquiss and vivaciti.

Note that if you want TV included you are probably best to go for Sky or TalkTalk, but PlusNet, BT, Sky could be best for the gaming.


Cheers mate.

Can you confirm PlusNet been good with you and how long you been with them until now? Looks like BT owns the company.

Cheers mate.
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