I have had problems with virgin in the past with issue. Do you still have the Email?.
Here is the email from BT. Finally noticed a single sentence about renewing contract. But it does not mention anything how long the contract is, 1month, 2months, etc? When I signed up with BT at the beginning, I clearly saw the duration of the contract. But where is that information when I did the upgrade.
We recently sent you a couple of emails, telling you how to get even faster BT Infinity without paying a penny more. It's all thanks to improvements we've made to our network in your neighbourhood.
See how fast you can go
To see just how fast your new BT Infinity can go, try our speed checker.
We can now roughly double your download speed from up to 36Mb to up to 76Mb, and your upload speed from up to 9Mb to up to 19Mb. (Of course, as with all broadband, your speed will depend on your line, location and the time of day.)
Nothing to lose
When you renew your BT Infinity contract, as well as not paying a penny more, you'll keep the calling plan you're on.
Plus, as an Infinity customer, you'll keep getting:
• unlimited broadband¹ usage and wi-fi minutes²
• free protection for up to seven PCs or Macs with BT NetProtect Plus³
• free access to 4.5 million wi-fi hotspots in the UK and 3 million abroad⁴
Sign up now for even faster BT Infinity
Once you've checked your new potential speed, just click on the link below to sign up for a new contract at no extra cost.