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Standard User caley
(learned) Tue 25-Mar-14 17:12:03
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When is Coms going to get the message


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I was with ADSL24 then it was taken over by Coms and what a fiasco that has turned out to be but enough said about that. I jumped ship to Zen beginning of February but so far I've received 2 invoices asking for a monthly payment for broadband Coms haven't supplied me with. How long does it take Coms to realise that I am no longer a customer of theirs? I have telephoned them 3 times and been assured that if I ignore the invoices they will stop. Anyone know how to get passed the front line at Coms and get to somebody that knows what they're doing so I can get this stopped?


Caley

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Standard User RobertoS
(sensei) Tue 25-Mar-14 17:48:05
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Re: When is Coms going to get the message


[re: caley] [link to this post]
 
PM PaulComs on these forums. He is posting frequently in the Resellers and Other Providers forum. A good chap.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Tue 25-Mar-14 17:48:33)

Standard User caley
(learned) Tue 25-Mar-14 20:25:27
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Re: When is Coms going to get the message


[re: RobertoS] [link to this post]
 
Thanks, I'll give that a try.

Caley.

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Standard User RobertoS
(sensei) Tue 25-Mar-14 21:02:11
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Re: When is Coms going to get the message


[re: caley] [link to this post]
 
Let us know how you get on smile.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Steven_Coms
(newbie) Wed 26-Mar-14 10:44:20
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Re: When is Coms going to get the message


[re: caley] [link to this post]
 
Dear Caley,

I'm sorry that you are experiencing problems, please be assured that I have forwarded your comments onto the relevant Manager for their action.

I look forward to being in a position to resolve this situation shortly.

Best regards,
Steven
Head of Customer Service
Coms PLC
Standard User caley
(regular) Wed 26-Mar-14 17:06:23
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Re: When is Coms going to get the message


[re: RobertoS] [link to this post]
 
Hello All.

Just to let you know I PM'd PaulComs with my invoicing problem and he went way out of his way to help with this issue which hopefully now has been resolved. Although Coms has got it's self into a mess since ADSL24 take over it's the likes of PaulComs and his colleagues on this forum who are left holding the baby and taking the flak but they are doing a great job if the sorting of my problem is anything to go by. Well done PaulComs.

Caley.

Lost a Pet?
Remember them forever at
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