I was a customer for 12 month with virgin. One day i recieved a call about upgrading my package for 25p a month! i said perfect, but i asked on the phone if the package would be able to be transfered to my new house when i move and they said ok. (i am moving in one month).
I called them yday to transfer my contract to the new area and they said they have no virgin cables in the area. In extend as i am newly in a contract(started 15th july and had a 7 day cancelaltion period so im 2 days late to cancel) then i have to pay cancellation fee. This is atrocious. How can i get out of it cz there MUST be a way. This is so stupid i cant even start to describe. I didnt even know the lady on the phone was updating my contract, and i told her i would move and she said no problem. Now i have to pay 280 pounds to cancel my contract?
Please help me.