Not the 1st time we have heard this. And as we well know, any change is package results in a new contract.
Your only hope is said staff member did not read the script (usually the bit where customers switch off, and never remember hearing)
But when you mentioned moving did you not give the address to make sure it was in a area they cover?
\_0-0_/ AdsL is Hell \_0-0_/
Wats SUP doc.... You using too much.....