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Standard User noppix1
(learned) Fri 12-Sep-14 18:36:17
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BT the worst customer support in the world.


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My router keeps locking up and my connection dropped for 3 hours last night. After calling all day and finally getting an answer i`m told that there computers are down and to call back later.
I have now been on the phone for 35 mins and there is still no answer. There also seems to be no customer support in the U.K at all. All I can do now is complain to OFCOM and OFT as I am getting no help or even an answer from BT.
Standard User BatBoy
(legend) Fri 12-Sep-14 18:48:45
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Re: BT the worst customer support in the world.


[re: noppix1] [link to this post]
 
What number are you calling


From a landline: 0800 111 4567
From a mobile: 0330 123 4567
From abroad: +44 179 359 6931


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Standard User noppix1
(learned) Fri 12-Sep-14 18:55:17
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Re: BT the worst customer support in the world.


[re: BatBoy] [link to this post]
 
That was one of the numbers I have called.


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Standard User BatBoy
(legend) Fri 12-Sep-14 19:07:07
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Re: BT the worst customer support in the world.


[re: noppix1] [link to this post]
 
Have you tried 150 ?


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Standard User professor973
(experienced) Fri 12-Sep-14 19:23:46
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Re: BT the worst customer support in the world.


[re: noppix1] [link to this post]
 
Don't select any options when you call, you will eventually end with a UK support operator.

Standard User noppix1
(learned) Fri 12-Sep-14 19:32:22
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Re: BT the worst customer support in the world.


[re: professor973] [link to this post]
 
I will give it a try thank you
Standard User noppix1
(learned) Fri 12-Sep-14 23:02:22
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Re: BT the worst customer support in the world.


[re: professor973] [link to this post]
 
In reply to a post by professor973:
Don't select any options when you call, you will eventually end with a UK support operator.


Thanks for your help I tried this but BT just disconnects the call.
Standard User noppix1
(learned) Fri 12-Sep-14 23:04:25
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Re: BT the worst customer support in the world.


[re: noppix1] [link to this post]
 
I have spent an hour waiting for the call to be answered tonight and still no joy. BT are in my view the worst company on the planet.
Standard User noppix1
(learned) Fri 12-Sep-14 23:34:03
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Re: BT the worst customer support in the world.


[re: noppix1] [link to this post]
 
Now an hour and a half and still no answer!.


EDIT:I just gave up at 1 hour 50 mins.

I will just call OFCOM in the morning and get the contract desolved.(I know its not that easy but it starts the ball rolling).

Edited by noppix1 (Fri 12-Sep-14 23:49:55)

Standard User troublegum
(learned) Sat 13-Sep-14 08:34:19
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Re: BT the worst customer support in the world.


[re: noppix1] [link to this post]
 
In reply to a post by noppix1:
Now an hour and a half and still no answer!.


EDIT:I just gave up at 1 hour 50 mins.

I will just call OFCOM in the morning and get the contract desolved.(I know its not that easy but it starts the ball rolling).


I could be wrong as I have never had cause to do so, but Ofcom state on their website that they do not handle individual complaints, so I don't think you will get anywhere with that.
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