Think seriously before going to BT. Their customer service is appauling. You spend hours ont he phone and they can't resolve anything.
I had a broadband order due for delivery on 20th October. They didn't turn up. I wasted a day off work. I phoned them to be told there was a note on the file from the previsou Friday saying the order had not gone through.
They said they would expedite it. I had numerous calls. I even had a so called customer service manager phone me on thurday saying he personally would make sure it was delivered by today (Tuesday) 9 days late. Nothing.
I called to find it hadn't even been expedited.
BT cannot resolve anything. I'm going elsewhere. But the problem is that BT can't even cancel the order. AMAZING.
APPAULING CUSTOMER SERVICE. THINK A LOT BEFORE GOING TO BT, there are many better options.
I'm going to PlusNet. If the order is ever cancelled!!!
If BT wish to contact me regarding my order it is order VOL012-98018679050.
BT can't even tell me the compensation policy for them missing the contracted date.