Sorry RoberoS, I should have been more specific. Great to see you're still a regular here. I couldn't see what package I was on so I didn't post it but I found it, I'm on the Unlimited package which is advertised as up to 17mb.
I received an email from Plusnet when I first joined saying the estimated download speed is 7mb. I'm a bit confused then why my speed is so low given my proximity to the exchange.
My exchange name is Science Park and the code is EASCI according to Sam Knows.
I found another great site you must know called http://usertools.plus.net/.
It says there was an outage last night at my exchange but Plusnet have nothing on their own site saying there was any disruption from what I can see.
So at least that explains what the disruption to service was but I'd be grateful to you for looking at my logs.