The go-live date was 4th of December and I went round on the 5th to set up his new router, email etc. Plugged the router in, lights indicate no ADSL. The help(Sic)line were useless, at first they said it would come on soon...........
Another phone call said it would come on 'Tomorrow' and a third passed us through to provisioning who said there is no spare capacity in the BT cabinet and they cannot give us a date for the ADSL to come on.
As of this morning it's still not on and i think he's going to order Virgin after the holiday period and cancel BT as they cannot provide the service he has contracted.
The question is, why did they let him sign up and transfer his phone account etc, when they couldn't provide the ADSL he asked for?
Edited by Hamster1962 (Tue 23-Dec-14 19:31:22)