I'm after some advise, back in 2013 I ordered Avonline Satellite Broadband on the basis that they offered a Fibre Guarantee which was advertised as If you are able to get Fibre in the future then they would not hold you to the minimum term and let you cancel providing you give 30 days notice and return the equipment.
So I eventually gets fibre broadband and sends in the 30 days notice of cancellation which was received and confirmed, I was given a final bill which was paid and returned the equipment.
Since then I have heard nothing from Avonline but out of the blue have been getting pestered by a Debt collections agency regarding an outstanding balance, I have not been provided with anything yet but it appears they are chasing the remainder of the term despite me following the correct process.
They claim I did not fulfill the requirements of the early cancellation yet I did, I have asked for details but been provided with nothing as yet.
My issue is why did Avonline not advise me there was any problem and what can I do to resolve this, as the DCA are useless and Avonline won't discuss it with me?
ZeN Fibre Unlimited 2 & BT Infinity 2