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Standard User zom22
(member) Sun 19-Apr-15 21:13:15
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Sky cancellation attempt - online chat transcript


[link to this post]
 
One reader was made to conduct a 90-minute conversation with a Sky employee via online “chat” when he attempted to use the facility to cancel his contract. The transcript runs to almost 4,000 words.

See either of
1 Daily mail
Daily Mail link

Or
2. Daily Telegraph
Daily Telegraph
plus the link to the full transcript
Full Transcript

What a bunch of wazzoks!
and at the end the contract is STILL not cancelled
I wonder if "Rachael" was sacked?
Standard User Al1264
(member) Mon 20-Apr-15 11:15:55
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Re: Sky cancellation attempt - online chat transcript


[re: zom22] [link to this post]
 
Sacked??? Probably got a bonus!
Standard User mlmclaren
(experienced) Mon 20-Apr-15 11:46:32
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Re: Sky cancellation attempt - online chat transcript *DELETED*


[re: zom22] [link to this post]
 
Post deleted by MrSaffron


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Administrator MrSaffron
(staff) Mon 20-Apr-15 13:38:04
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Re: Sky cancellation attempt - online chat transcript *DELET


[re: mlmclaren] [link to this post]
 
Deleted post for language reasons, feel free to show shock and other emotions, but without the use of swearing or masked swearing.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User mlmclaren
(experienced) Mon 20-Apr-15 13:40:41
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Re: Sky cancellation attempt - online chat transcript


[re: MrSaffron] [link to this post]
 
Ahh man! Sorry!

Was it really necessary to delete whole post though.

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Edited by mlmclaren (Mon 20-Apr-15 13:41:10)

Standard User mixt
(fountain of knowledge) Mon 20-Apr-15 14:16:42
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Re: Sky cancellation attempt - online chat transcript


[re: zom22] [link to this post]
 
Funny how his country is becoming more and more like the US every day. At least it wasn't quite as bad as this (which is just as embarrassing):

http://techcrunch.com/2014/07/15/tech-blogger-tries-...

I'm not sure what I would do in this situation. Probably just cancel my direct debit anyway, inform them of this, and hang up.

I suppose you could play the card of recording the call, making them aware of this, and advising them that if they do not acknowledge that you are cancelling within the next minute, and reminding them you are out of contract, you start to bill them £10 per second for your time because they will not willingly acknowledge the cancellation and terminate the call. The fact they remain willing to stay on the call after a minute is their acceptance to your verbal contract during the phone conversation, so I see no reason why it wouldn't hold up in a court of law. Then issue them with a bill, and if they don't pay, call a debt collection agency and/or take them to court, making sure you have all required proof.

May just be able to make a small fortune out of this!

smile

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Edited by mixt (Mon 20-Apr-15 14:19:45)

Standard User ian72
(eat-sleep-adslguide) Mon 20-Apr-15 14:48:03
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Re: Sky cancellation attempt - online chat transcript


[re: mlmclaren] [link to this post]
 
In reply to a post by mlmclaren:
Ahh man! Sorry!

Was it really necessary to delete whole post though.


It is the site policy here. Otherwise mods spend forever editing people's posts.
Standard User jelv
(knowledge is power) Wed 22-Apr-15 18:18:58
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Re: Sky cancellation attempt - online chat transcript


[re: mlmclaren] [link to this post]
 
They don't spend their precious time editing posts - in any case that can lead to ongoing arguments about how it has been edited. Instead they have a simple policy that is applied to posts that breach forum rules - they are deleted.

jelv

Plusnet user since November 2001 - not sure for how much longer
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