I place dozens of orders every year for the business I am in. I keep record of all failures.
Last year BT Openreach failed on 50% of the orders.
This year so far 62% failure rate.
Failures include: Not meeting their own expected date, not the correct quantity of lines installed against what was ordered, sometimes half the lines installed having faults from the outset, no sockets presented etc etc.
I speak to most of the engineers and I have had to train them on things like what a 4 line group consists of (1 line + 3aux group).
They are a joke. No doubt.
Edited by drummerjohn (Thu 14-May-15 18:43:20)