Last week, I ordered a move from BT Infinity to Plusnet Fibre. We live in a village where telephone is delivered over telegraph poles and noisy lines are a norm. However, since arrival of FTTC, at least the internet service is good - giving 33 - 38 mbps in Thinkbroadband and BT tests.
Soon after placing my order, the noise level went up so that by this weekend, it sounded like a fireworks display being recorded down the line. I tested with three handsets in the back test socket of the master - therefore no internal wiring - still bad.
So even though we are leaving BT and I had no conversion date from PN, I placed a fault call - the operator claimed no fault but placed a fault call when I told her I could hardly hear her.
This morning, no internet for about an hour. Then it came back but at 16mbps and has remained there all day. Also, the line noise has gone back to normal (just noisy). I have tried to cancel the fault call but change it so internet fault (probably IP which is set to 16.43) the operator refuses to cancel the call and he let me know that the engineer will be sent out with a note to say that the fault is probably within the premises (and that I should therefore be charged). He also implied that the test socket is no longer considered to be the boundary.
As a check, I have been to neighbours who share the route from the cabinet - noisy lines.
Any one else had problems starting just after placing an order with another ISP?
Is the back plate of the main socket the boundary, or is it where the cable loops 5 or 6 metres over my garden wall?
Should I be able to cancel a call?
I am going to make another attempt to cancel the engineer visit tomorrow but I would appreciate any guidance on the above