I have a fault with my connection ongoing now for 10 days, an engineer was dispatched Monday and managed to get my speed to 21 mb which was a huge improvement for the entire 12 hours it lasted. Within the day I was reduced to less than 1 MB again so I called again but from monday to today my service hasnt been restored.
My speeds have been erratic to say the least, A one or two MB change is normal I would imagine but mine swings from 21/22 down to less than 1 MB and everything in between.
In the morning my speed is fine easy 20+mb but by 3pm and onwards into the evening it just drops and drops until I have 1992 dial up speeds.
I have a couple of questions:-
1) With the degradation in service would this breach my contract could I cancel?
2) Because I am paying for the upto 72mb service but my line wont reach above 30 ever (as per the BT engineer) what rights would I have to say they have mis-sold my service?
Does anyone have a name of someone in Origin who I can actually speak to who wont fob me off? It got so bad yesterday I was forced to use my works Blackberry to create a 4G hotspot so I could do some work!!!