Back in August (I believe date is relavent due to offcom reg changes) I changed my TalkTalk internet to FTTC with 18 month contract.
The estimated speed was 7 to 11MB,
After a 'bright sparks' and two OR visits to try and get improvements, my speed has settled down to (averaged over last month) 3.82MB, this is roughly 3 times what I was getting on ADSL, but thats only part of the story, whilst that is the raw speed figure I often suffer from errors which seem to result in delays in pages loading, so whilst a file of several MB will download quicker, individual pages whilst browsing are hardly any quicker.
If that wasn't bad enough I have been charged for the engineer visits dispite the fact that no fault was found in my home, the 'brightspark' engineer had logged a line fault, the first OR engineer had somehow cut my internet and blamed the router, the second OR visit was two weeks later and managed to fix the fault the first OR had made, and I was promised compensation for loss of internet, this of cause never happened.
So I'm now left paying a fibre 'premium' and getting very little for it.
After an online 'chat' to TalkTalk tonight I have to phone customer service tomorrow to try and sort it out. My thoughts are that TalkTalk have not provided the service they promised and either I should push for a better discount on the contract(the present offers are better than I get) or be returned to ADSL.
Does my speed of 3.82MB compared to promise of 7 to 11MB give me any leverage? vis a vis Offcom regs?