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Standard User Brad46
(newbie) Fri 29-Jan-16 16:59:01
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plus net "Rip off"


[link to this post]
 
The internet provider has been the supplier for the last 4 years.We are closing the business and wished to cease the ISP ,we got a termination charge .In my opinion that would have been OK if we had signed up and then left within a year.After 4 years to be charged an amount for cessation of business it bordering on the illegal in my opinion ,BEWARE before signing up with plus net ,they are owned by BT.
Standard User RobertoS
(elder) Fri 29-Jan-16 17:02:17
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Re: plus net "Rip off"


[re: Brad46] [link to this post]
 
I think if you examine the Terms and Conditions of as many ISPs as you like you will rarely if ever find one that doesn't have a cessation fee for the complete cease of broadband, as opposed to a migration away.

They are charged one.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM

Edited by RobertoS (Fri 29-Jan-16 17:21:47)

Standard User mlmclaren
(fountain of knowledge) Fri 29-Jan-16 23:29:29
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Re: plus net "Rip off"


[re: Brad46] [link to this post]
 
All providers are charged a cease fee to terminate a lines service if it is not being transferred...


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Standard User jelv
(knowledge is power) Sat 30-Jan-16 10:18:09
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User didn't read the T&Cs!


[re: Brad46] [link to this post]
 
4 years? I suspect the clause about the termination charge would have already been in the T&Cs you agreed to when you signed up. If not you will have been notified of the detrimental change to the T&Cs when it was introduced and given the opportunity to leave for free.

Don't blame Plusnet for your own failure to read the T&Cs you have agreed to!

jelv

Plusnet user since November 2001
Telephone rental: Pulse8

Edited by jelv (Sat 30-Jan-16 10:19:32)

Standard User Apprentice
(knowledge is power) Sat 30-Jan-16 10:49:02
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Re: plus net "Rip off"


[re: Brad46] [link to this post]
 
It isn't "bordering on the illegal" as PN state in their T&Cs about various charges that will be applied in certain circumstances with regard to their services, unfortunately many people neglect to read the terms and conditions in full if at all when they sign up for a contract, buy products online or direct from a shop, download software etc, etc.

plusnet user

Edited by Apprentice (Sat 30-Jan-16 10:51:29)

Standard User broadband66
(fountain of knowledge) Sun 31-Jan-16 13:22:41
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Re: plus net "Rip off"


[re: Brad46] [link to this post]
 
Doh!

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
Standard User knicol46
(learned) Sun 31-Jan-16 21:40:19
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Re: plus net "Rip off"


[re: RobertoS] [link to this post]
 
If your out of contract the cessation fee should not apply..

Cessation charges don't apply if:
•You switch to a service that's part of the BT Wholesale network
•You're a customer without a contract on any of the following products:
•Plusnet Essentials
•Unlimited
•Unlimited Fibre
•Unlimited Fibre Extra

http://www.plus.net/support/customer_service/billing...
Standard User RobertoS
(elder) Sun 31-Jan-16 22:01:39
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Re: plus net "Rip off"


[re: knicol46] [link to this post]
 
What if they were on a "business" product? Just a thought. The T & Cs could be different. Or as they've been there four years, simply a SOHO product not on that list?

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM
Standard User Oldjim
(knowledge is power) Sun 31-Jan-16 22:25:51
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Re: plus net "Rip off"


[re: knicol46] [link to this post]
 
Wrong assumption
The products listed are those where there was a no contract option and it cost more. It isn't when the contract has run out
There was never such a contract on business http://www.plus.net/support/broadband/products/archive/
Standard User therioman
(knowledge is power) Mon 01-Feb-16 00:31:19
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Re: plus net "Rip off"


[re: mlmclaren] [link to this post]
 
In reply to a post by mlmclaren:
All providers are charged a cease fee to terminate a lines service if it is not being transferred...


Not all - not even by a long chalk.

But they are (often, but not always) charged at wholesale level so they may and thus sometimes do at retail level.
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