Hi my phone line only is with plusnet
I migrated from previous supplier after bought out by plusnet (BT Group) so never agreed a contract with them.
My nightmare started when phone line went down in December
First engineer failed to arrive after 7 hour wait- his phone off
Second engineer arrives 27th December and finds line to pole failed, swaps pair.
Phone problems continue intermittently, engineer doesn't phone ahead as text states and therefore fails to get information regarding intermittent fault.
Third and fourth engineer arrives and multiple houses in street fail lines, area manager told.
Fifth engineer arrives unscheduled and says service cable to exchange damaged by fibre install and cabinet fault-line working month later.
Engineer arrives today to say still having problems with some lines to exchange.
Reading what a bunch of [censored] plusnet can be,I cancelled direct debit as they wouldn't tell me who had to pay for each call out and it transpires it wasn't anything we had done and open reach know there is exchange wide issues.
We have lost a month of streaming video subscription
Paid non plusnet service provider a months Internet (zen) £21 static ip
Waited in between us 25hours
Plusnet were told send a final bill over phone, comes up they don't know why DD cancelled.
Asked for compensation and repeatedly ignored, asked for ADR deadlock letter and ignored.
Been offered £9 discount and Debt management company appear to have been arranged for less than £10
I'm going to tell debt management company bill is in dispute, but can only go to ADR if I have a deadlock letter code-which Plusnet are refusing to give me.
I find it unbelievable that I'm expected to pay for service that open reach knew has issues, plusnet trying to charge engineers call out till I put them straight and finally the sods are after less than £10 when my loss is far more.