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Standard User caracol_uk
(newbie) Fri 09-Dec-16 18:55:22
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Eclipse Internet - Web hosting problem


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I've been an Eclipse Internet customer for over 16 years and for the most part I have been relatively happy. They are far from the cheapest option but their service has been reliable. However, 2 weeks ago my web site (which is hosted with them) stopped working. I'm an IT specialist myself so when I took a look I realised that the problem was that the web server on which my site was hosted no longer supported ASP scripts. My site is written in ASP. I raised this as a support call as soon as I discovered the problem and was told soon after that the problem was caused by some server upgrades. Initially the support I received was reassuring and I was told that ASP had re-enabled on the new server. However, despite contacting their support team nearly every day over the last week or so (by phone, online chat and email) I'm still no closer to a resolution. I now have no access to modify anything on my website at all. I've also been told on each occasion I've contacted them that the issue would be chased up. This clearly seems not to be the case.

I have often recommended Eclipse to others, but after the service I've received over the past few weeks it's unlikely I'll continue to do so.

Regards
Simon
Standard User ian007jen
(committed) Sat 10-Dec-16 15:53:24
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Re: Eclipse Internet - Web hosting problem


[re: caracol_uk] [link to this post]
 
I can see you have had lots of views but no advise yet.....

My advise...find another webhost there are plenty of them about, have you an accessible backup of your website?
Standard User 23Prince
(committed) Sat 10-Dec-16 16:15:20
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Re: Eclipse Internet - Web hosting problem


[re: ian007jen] [link to this post]
 
I can second that - I am sure many many people would agree with me when I say the best by far is TSOHOST and they are competitive too - also support is second to none.

I have Cpanel hosting with them and I think I pay about £15 a year

https://tsohost.com/


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Standard User keymaster
(committed) Sun 11-Dec-16 09:01:25
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Re: Eclipse Internet - Web hosting problem


[re: 23Prince] [link to this post]
 
I have been with TShost for many years, reliable, helpful and very reasonable priced.
Key
Standard User RobertoS
(elder) Sun 11-Dec-16 09:36:29
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Re: Eclipse Internet - Web hosting problem


[re: 23Prince] [link to this post]
 
+1
But!
I find their newer Cloud Hosting Control Panel a PITA, having tried it for one domain/website and then accidentally setting it up for someone else as well.

Their previous and still selectable cPanel is far superior for user control and information.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 60000/15199kbps @ 600m. - IPv4
Standard User ukwiz
(fountain of knowledge) Sun 11-Dec-16 12:48:41
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Re: Eclipse Internet - Web hosting problem


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
+1
But!
I find their newer Cloud Hosting Control Panel a PITA, having tried it for one domain/website and then accidentally setting it up for someone else as well.

Their previous and still selectable cPanel is far superior for user control and information.

The problem with their cPanel hosting is that you can't get to a new site for testing without fiddling with your hosts file. OK if you know what you are doing, but not the thing you want to guide a non-it customer doing. Also, you cant run the production site at the same time

David

BT (poor) -> Zen (excellent) -> O2 (started well, went downhill -> IDNet (No complaints - but 100GB cap) -> Zen (unlimited-and now ipv6!l)
Standard User RobertoS
(elder) Sun 11-Dec-16 13:16:38
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Re: Eclipse Internet - Web hosting problem


[re: ukwiz] [link to this post]
 
In reply to a post by ukwiz:
The problem with their cPanel hosting is that you can't get to a new site for testing without fiddling with your hosts file. OK if you know what you are doing, but not the thing you want to guide a non-it customer doing. Also, you cant run the production site at the same time
I've never had a problem setting up test sites without touching the hosts file. Just bung it in a manually-created subdirectory. Not necessarily even the same hosting package as the domain.

I don't declare it as an add-on domain or sub-domain in cPanel. Set up through FileZilla.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 60000/15199kbps @ 600m. - IPv4
Standard User 23Prince
(committed) Sun 11-Dec-16 14:56:56
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Re: Eclipse Internet - Web hosting problem


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
+1
But!
I find their newer Cloud Hosting Control Panel a PITA, having tried it for one domain/website and then accidentally setting it up for someone else as well.

Their previous and still selectable cPanel is far superior for user control and information.


I stuck with Cpanel, used to it and all. I once did try their reseller cloud package and liked how I could deploy on Windows/Linux but ultimately stuck with Linux.
Standard User caracol_uk
(newbie) Sun 11-Dec-16 19:32:44
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Re: Eclipse Internet - Web hosting problem


[re: ian007jen] [link to this post]
 
Thanks to everyone that has commented so far. I've stayed with Eclipse so far for convenience as the hosting is part of my broadband package and until now I've not had any issues with it. If things aren't sorted soon at least now I know where to look. Thanks for the recommendation.

Simon
Standard User user7423
(committed) Mon 12-Dec-16 08:13:03
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Re: Eclipse Internet - Web hosting problem


[re: RobertoS] [link to this post]
 
Same here. I have done odd test pages etc before with no problems and not having to touch the host file.

Edited by user7423 (Mon 12-Dec-16 08:13:39)

Standard User 23Prince
(committed) Mon 12-Dec-16 12:42:01
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Re: Eclipse Internet - Web hosting problem


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
+1
But!
I find their newer Cloud Hosting Control Panel a PITA, having tried it for one domain/website and then accidentally setting it up for someone else as well.

Their previous and still selectable cPanel is far superior for user control and information.


To back for me - like you say Cpanel has all the stuff anyone using hosting should need + all the controls they could want
Standard User caracol_uk
(newbie) Thu 15-Dec-16 08:02:51
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Re: Eclipse Internet - Web hosting problem


[re: user7423] [link to this post]
 
Thanks for the recommendations, I have now moved my website to TSOHost using their cloud hosting service and all seems fine so far. Eclipse could not give me an ETA for getting the problem fixed, although after I repeatedly contacted them to ask if they could put a temporary manual workaround in place they were willing to do so. It would have caused me to lose all management of the domain, site and email which I wasn't happy with. Instead I decided to switch. I just need to decide if I want to move my email over to them as well. Does anyone have any comments about the reliability of the TSOhost mail service?

Thanks
Simon
Standard User RobertoS
(elder) Thu 15-Dec-16 08:28:40
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Re: Eclipse Internet - Web hosting problem


[re: caracol_uk] [link to this post]
 
Tsohost Mail service is a bigger reason to move to them than web hosting smile !!

If yours is using your domain, great. If yours is currently on ISP email addresses, set up your new one(s) on your domain then notify everybody include shopping and other accounts. Then start sending on the new ones, never from the ISP one, but keep listening on the ISP one for any you have missed.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 48998/16294bps frown @ 600m. BQMs - IPv4 & IPv6

Edited by RobertoS (Thu 15-Dec-16 08:32:40)

Standard User 23Prince
(experienced) Thu 15-Dec-16 11:22:34
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Re: Eclipse Internet - Web hosting problem


[re: RobertoS] [link to this post]
 
+1 all the way.

With another Yahoo/BT hack of 1 billion accounts hitting the news today it makes even more sense to have your own domain.

I use TSOhost for personal and Gmail apps for work - both are brilliant.
Standard User ian007jen
(committed) Thu 15-Dec-16 13:35:14
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Re: Eclipse Internet - Web hosting problem


[re: caracol_uk] [link to this post]
 
TSOmail, I never experienced any problems but I have switched to an office365 based email, for better email and calendar sync across devices.
Standard User RobertoS
(elder) Thu 15-Dec-16 14:01:46
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Re: Eclipse Internet - Web hosting problem


[re: ian007jen] [link to this post]
 
Isn't that rather an expensive solution?

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 43998/16174bps frown @ 600m. BQMs - IPv4 & IPv6
Standard User ian72
(eat-sleep-adslguide) Thu 15-Dec-16 14:27:38
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Re: Eclipse Internet - Web hosting problem


[re: RobertoS] [link to this post]
 
Microsoft Outlook email is free.

Office 365 Personal is £60 a year including MS Office for 1 user. Home is £80 a year which includes Office for 5 users. Both paid services also include 1TB of storage per user.

So, depending on what you want it's actually not a bad price.
Standard User IanBB
(committed) Thu 15-Dec-16 14:54:53
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Re: Eclipse Internet - Web hosting problem


[re: ian72] [link to this post]
 
I picked up Office 365 Home for £49.98 from Amazon during their 'Black Friday' sale.

Added it to my current subscription thus extending it by 1 year smile
Standard User RobertoS
(elder) Thu 15-Dec-16 15:25:08
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Re: Eclipse Internet - Web hosting problem


[re: ian72] [link to this post]
 
I'm unclear there which "Outlook" you are referring to. There has never been anything as stupid as giving two different products the same name.

I thought the real Outlook that deals with domains not webmail, as opposed to the renamed Hotmail, was pricey. Or is it included in MS Office single user?

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 43998/16174bps frown @ 600m. BQMs - IPv4 & IPv6
Standard User 23Prince
(experienced) Thu 15-Dec-16 16:04:56
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Re: Eclipse Internet - Web hosting problem


[re: RobertoS] [link to this post]
 
NO it's only in the Small Business and above versions. I used to have small business and I could host my domain and e-mail and I got 50GB of space and an Outlook OWA licence.

I then moved to Google as it's half the price and no limit on mail or Storage.

The home or personal versions of Office 365 don't allow for use with a domain. - Or unless it's changed recently.
Standard User ian72
(eat-sleep-adslguide) Thu 15-Dec-16 16:13:49
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Re: Eclipse Internet - Web hosting problem


[re: RobertoS] [link to this post]
 
This one

Outlook.com rather than Outlook client. "Office 365" covers a number of different services and how they are provisioned depends on what type of subscription you have but MS pretty much group all their online services under that banner now.
Standard User ian72
(eat-sleep-adslguide) Thu 15-Dec-16 16:14:34
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Re: Eclipse Internet - Web hosting problem


[re: IanBB] [link to this post]
 
Didn't see that on black friday - deals were generally not great this year so wasn't really looking in to them too closely. But, that would would have been of interest.
Standard User ian72
(eat-sleep-adslguide) Thu 15-Dec-16 16:16:36
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Re: Eclipse Internet - Web hosting problem


[re: 23Prince] [link to this post]
 
Depends on what you need from a domain. I'm not currently using MS for webmail but I did have a look earlier and the account you create can use any email address as the ID. So, I have my own email address as the account name so anything sent from it comes from that address - so I could forward my email domain to that account and essentially send and receive from my own domain email. Probably good enough for most personal users.
Standard User 23Prince
(experienced) Thu 15-Dec-16 16:23:36
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Re: Eclipse Internet - Web hosting problem


[re: ian72] [link to this post]
 
Ah okay that's a solution that was not available when I tried the home user package. I was told it was not possible to use an actual domain like you can on the business package. I ran the small business package for 6 months but they wanted £12 a month for it and the office apps as we all know are available for Mac anyway free, and all smartphones and tablets.

Google for work is £6.60 a month and I think still offers the better service. It was not complicated to set it up on MS but it was a dream on Google, mainly because TSOhost have a "1 click and you are set up on google" button smile
Standard User RobertoS
(elder) Thu 15-Dec-16 18:08:13
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Re: Eclipse Internet - Web hosting problem


[re: ian72] [link to this post]
 
Webmail is completely unsuitable for me smile. And for many.

The main point of hosted email is to use a mail client, mostly with IMAP rather than POP3. Plus SMTP of course.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 43998/16174bps frown @ 600m. BQMs - IPv4 & IPv6
Standard User ian72
(eat-sleep-adslguide) Fri 16-Dec-16 08:10:11
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Re: Eclipse Internet - Web hosting problem


[re: RobertoS] [link to this post]
 
They do provide IMAP, POP3 and SMTP as well. Much the same as Gmail does.
Standard User 23Prince
(experienced) Fri 16-Dec-16 12:31:44
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Re: Eclipse Internet - Web hosting problem


[re: ian72] [link to this post]
 
In reply to a post by ian72:
They do provide IMAP, POP3 and SMTP as well. Much the same as Gmail does.


I would say it would be near impossible to sell hosting to Bob that is not from TSO - (and that's not a criticism matey) just that they are cheap and good and so why change?
Standard User ian72
(eat-sleep-adslguide) Fri 16-Dec-16 12:56:31
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Re: Eclipse Internet - Web hosting problem


[re: 23Prince] [link to this post]
 
Not trying to sell it to him. Just clarifying what the service actually does. Entirely up to Bob and anyone else what services they use.
Standard User RobertoS
(elder) Fri 16-Dec-16 13:23:43
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Re: Eclipse Internet - Web hosting problem


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
I would say it would be near impossible to sell hosting to Bob that is not from TSO
[chuckle]
Bob also currently has hosting from two other such providers.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 43998/16174bps frown @ 600m. BQMs - IPv4 & IPv6
Standard User 23Prince
(experienced) Fri 16-Dec-16 13:43:53
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Re: Eclipse Internet - Web hosting problem


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
In reply to a post by 23Prince:
I would say it would be near impossible to sell hosting to Bob that is not from TSO
[chuckle]
Bob also currently has hosting from two other such providers.


TSO would be sad to learn this.. tongue

Sorry I didn't know - I thought you would have had everyone on one package with them, but that's probably not good in case of problems.
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