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Standard User raysdna
(newbie) Sun 15-Jan-17 19:19:25
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Light user punished by DLM cutting speed to 0.2Mb


[link to this post]
 
BT DLM programming reduced my download speed from 5-8Mb to 0.2Mb, leaving uploads unaffected.
This is verbally admitted by Plusnet technical and they claim to have no control over DLM (Dynamic Line Management).
There is no contractual requirement to leave the router permanently synchronised and indeed it leaves it open to hacking if you do so. Also several million routers left on for no reason adds up to a lot of uneccessary electricity use.
The Plusnet complaints procedure is a farce of back and forth, leading nowhere, and failing to issue a Deadlock code for CISAS, although they have already refused to let me leave without penalty.
OFTEL are investigating the contractual legality of taking normal payment for 0.2Mb service, but if you have also been punished in this way, you could add your complaint to the many they have already received.
Standard User BatBoy
(sensei) Sun 15-Jan-17 19:26:42
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Re: Light user punished by DLM cutting speed to 0.2Mb


[re: raysdna] [link to this post]
 
You mean if you leave the router on, DLM will speed up your connection? There's the solution then.
Standard User Chippy_Tea_
(learned) Sun 15-Jan-17 21:22:29
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Re: Light user punished by DLM cutting speed to 0.2Mb


[re: raysdna] [link to this post]
 
That stinks, i switch my router off when i am not going to be using it for a few hours for the same reason you do, i am with Talk Talk and get 10 - 13 Mbps and never lower than 10Mbps.


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Standard User vitrocmax
(newbie) Sun 15-Jan-17 22:13:45
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Re: Light user punished by DLM cutting speed to 0.2Mb


[re: Chippy_Tea_] [link to this post]
 
TalkTalk are currently rolling out DLM on their ADSL2+ network, so you might not be on DLM yet, if that's the case it won't matter if you switch off. OP currently does have DLM.

They (TT) can't/won't advise individual changeover dates so there might be a time when you notice DLM kicking in, if your speed drops.

I for one prefer it as it is, but I'm resigned to the fact that it will change in time.
Administrator MrSaffron
(staff) Sun 15-Jan-17 22:37:00
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Re: Light user punished by DLM cutting speed to 0.2Mb


[re: raysdna] [link to this post]
 
Switching the router off over night should be no issue, but switching it off/on multiple times in the day may trigger DLM

Is this ADSL or ADSL2+? If ADSL it may be you are suffering the old IP Profile system which is slow to recover from low speed connection events.

Pleased to hear Oftel have taken on an individual case (presume you mean Ofcom) as usually they do not intervene in individual situations, preferring to only act when large numbers are affected with the deadlock process being the normal preferred method.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ukhardy07
(knowledge is power) Mon 16-Jan-17 00:37:27
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Re: Light user punished by DLM cutting speed to 0.2Mb


[re: raysdna] [link to this post]
 
Simply put these devices are designed to be always online.
Standard User baby_frogmella
(fountain of knowledge) Mon 16-Jan-17 04:00:30
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Re: Light user punished by DLM cutting speed to 0.2Mb


[re: vitrocmax] [link to this post]
 
In reply to a post by vitrocmax:
TalkTalk are currently rolling out DLM on their ADSL2+ network, so you might not be on DLM yet, if that's the case it won't matter if you switch off.


TalkTalk have had DLM on their ADSL2+ (LLU) network for donkeys years. Its switched on by default, however you can request to get it switched off via the forum OCEs.

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Standard User PhilipD
(experienced) Mon 16-Jan-17 08:11:48
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Re: Light user punished by DLM cutting speed to 0.2Mb


[re: raysdna] [link to this post]
 
Hi

The other reason they should be left on is for consistency for everyone else. Especially true for VDSL and forthcoming G.Fast, as technically lots happens behind the scenes to prevent and mitigate crosstalk.

Modems switching on and off make it harder for this automatic management to take place, and other users who remain connected will see an inconsistency with their connection and speeds, maybe to such an extent the modem drops the connection as a few people turn their modems back on, and reconnects back up at a much lower speed, only to gain the speed back later when they other people switch off again, raising the possibility of a complaint to the ISP.

Regards

Phil
Standard User jelv
(knowledge is power) Mon 16-Jan-17 08:42:48
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Re: Light user punished by DLM cutting speed to 0.2Mb


[re: raysdna] [link to this post]
 
What does http://www.dslchecker.bt.com/adsl/adslchecker.welcome say for your predicted speeds?

jelv

AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016)
Telephone rental: Pulse8
Standard User Oldjim
(knowledge is power) Mon 16-Jan-17 09:52:08
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Re: Light user punished by DLM cutting speed to 0.2Mb


[re: raysdna] [link to this post]
 
Something isn't right there
If you are on ADSL as opposed to fibre Plusnet can initiate a line reset although, if the line shows major instability, they may ask you to raise a fault
Why don't you post over at the Plusnet Forums where a member of staff will be able to help https://community.plus.net/t5/Forum/ct-p/Forum
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