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Standard User alexatkin
(regular) Tue 28-Mar-17 16:31:28
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Re: BT waste of time


[re: JohnR] [link to this post]
 
I have worked for BT, though for directory enquiries. We used http://www.headsetexperts.com/Plantronics_H51_p/H51.htm
Standard User alexatkin
(regular) Tue 28-Mar-17 16:43:03
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Re: BT waste of time


[re: call_centres] [link to this post]
 
Call centre staff will never WANT to give you the runaround. I can guarantee that their supervisor will be badgering them to get you off the phone ASAP as they have targets to meet.
Standard User ironman12345
(regular) Tue 28-Mar-17 21:45:30
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Re: This topic is a waste of time


[re: JohnR] [link to this post]
 
The OP does not seem to have a complaint and does not seem to be able to put his/her point over correctly.
Call Centre staff are very busy , these days and just want to try to help.


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Standard User Ancient_Mariner
(eat-sleep-adslguide) Wed 29-Mar-17 23:39:50
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Re: BT waste of time


[re: MrSaffron] [link to this post]
 
Reminds me of https://www.youtube.com/watch?v=kQFKtI6gn9Y wink

Cheers!

Clive


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Standard User Chippy_Tea_
(regular) Thu 30-Mar-17 15:47:37
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Re: BT waste of time


[re: Ancient_Mariner] [link to this post]
 
In reply to a post by Ancient_Mariner:
Reminds me of https://www.youtube.com/watch?v=kQFKtI6gn9Y wink

Cheers!


The difference being the video was funny. wink

Standard User CJT
(experienced) Fri 14-Apr-17 18:48:59
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Re: BT waste of time


[re: alexatkin] [link to this post]
 
In reply to a post by alexatkin:
I have worked for BT, though for directory enquiries. We used http://www.headsetexperts.com/Plantronics_H51_p/H51.htm


I have used http://www.plantronics.com/uk/product/supraplus-wide... before

CJT.


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Standard User CJT
(experienced) Fri 14-Apr-17 19:05:50
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Re: BT waste of time


[re: call_centres] [link to this post]
 
In reply to a post by call_centres:
There is next to no security.

All you are doing, is finding out whether whomever is calling can give the correct answers. You are not finding out who is giving the correct answers.


I used to work for a major ISP, who I won't name. One of the key things that was asked when taking a call or making an outbound call was - "are you the account holder/am I speaking to the account holder"? Why ask that, because if the person say's Yes and completes the security check, but it's NOT the account holder, you (the call centre agent) are not responsible.

There is of course the difference with some companies who allow you to have authorised people on your account, who confirm that they are and maybe give a password, that again is down the the company in question.

I personally worked very hard and did a lot of training to help on the phone, and believe me some people were thankful and others just assumed they knew everything!

It's a job that requires you to have a very thick skin, and lots and lots of patience.

If you have concerns about how a company like BT runs it's call centre, or chat facility, go to BT directly via their own support forum and ask how you can feed back your concerns.

All the best.

CJT.


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