A rural ADSL Max line. Phone provider Post Office. ADSL provider ID-Net. Problem- noisy line on voice with high-level sidetone. Report to Post Office. Line tested- battery fault. A few days later- receive text from Post Office- fault cleared. It hasn't been, of course. Report it again. This time Openreach arrive and say that the previous day they found a fault between the Cabinet and the DP and that they have swapped the pair. Plug their phone in- line still hissing away with high level sidetone, but they say that's fine. They go away. Some months later bill from Post Office for £144 for engineer visit. I remind Post Office of the fault history. They refuse to confirm or otherwise that their own line test found a battery fault. Post Office then write with note of Openreach visit which says no fault found on premises and line is OK. (not surprising having swapped the pair, which is not mentioned in report, presumably because was done previous day). Post Office say I am liable to pay for the Openreach visit. I write, giving details of my discussion with the Openreach man and saying that I am not liable to pay for Openreach faults. Post Office write today, saying I am liable and "we can only raise a credit for half this cost".
To add to my joy with Openreach, one of my London lines also developed a battery fault, same sequence. Text from Post Office a few days later saying fault fixed which it was n't. Re-report, Openreach report that there is a cable fault in the street, that a maintenance crew will have to replace the affected length, and that they will contact me again "soon". That was some weeks back. I wonder what the next Post Office bill will bring. Oh, and the rural line now is unable to ring more than one phone…….
Have others had similar experiences and is this Openreach trying to make more money by claiming faults are chargeable when they are not or Post Office trying to make more money by charging me for faults fixed by Openreach as part of their line supply contract?