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Standard User Bastien
(learned) Sat 06-May-17 18:38:57
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How Vivaciti (J and V data) lost in court and won't pay


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Vivaciti (J and V data services ltd) violated every possible rules and regulations in their scheme to ransom money from me by holding my internet as hostage. Long story short, after much dispute, they sued me, I countersued, I won, judge ordered them to pay, and they won't pay.

What I have learned is Vivaciti (J and V data) is run by people who will consistently and wilfully neglected and violated all manners of legislations, regulations, processes, protocols, and completely abandon all common sense and all basic business ethics, the entire setup (e.g. they freely editing their web based T&C) is designed for foul play, I was targeted by these foul play and extortion techniques, my internet was held for ransom while they suspended my internet, trapping me by blocking my migration, prevented me seeking help on forums with threats and lies, freely changing the T&C, abused my data, violated my privacy, denied me from ADR, harassed me for absurd amounts, they have proven to be completely unreasonable, and absolutely corrupt.

Just want to share a story of how this company did all the wrong things and then lost in court, ordered to pay, and now won't pay up.

Vivaciti (J and V data) was my ISP since 2013, but in December 2015 I was moving to a different place hence had to move my broadband with me. I was quoted £8 for the move but was billed many extra items afterwards. I disputed the bill, but then Vivaciti proceeded to: (in no chronological order)

- immediately suspend my internet
- ironically, continue to communicate to me with emails
- "no pay, no internet"
- fabricated a 12 month contract to try to charge me extra (I was on a monthly contract)
- blocked my migration to another ISP (very against OFCOM codes) to trap me
- and on top of that suddenly terminating my service permanently with zero notice (so now I cannot migrate and have to pay extra for line reactivation)
- exposed my personal data on a public forum (data protection don't allow this)
- threatened to sue me because of me sharing some of the emails
- socially engineered a forum thread to close down thereby stopping me from getting help (a typical tactic in ransom)
- stalked me on social media which is very against data protection rules (on data collection) imagine the jump scare when "[name redacted] from J and V data has viewed your profile"
- lied to ADR saying the case was closed to make them dismiss my complain (but eventually I got to ADR the second time)
- sent debt collection after me and harassed me for payment of arbitrary and absurd amounts
- falsifying T&C in stealth by editing their website to match their narratives (luckily I had screenshots)
- and then sued me in small claim purely as scare tactic to divert my second ADR attempt (although the ADR succeeded and I was offered compensation, it was well into the court process, too little too late)

I countersued. I printed out all the emails and screenshots and went to the court hearing.

And then I won. Now Vivaciti (J and V data) owes me £351. But now they won't pay up.

The judge ordered the amount to be paid on or before 25 April 2017, but no payment so far.
Standard User JohnR
(eat-sleep-adslguide) Sun 07-May-17 10:01:50
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Re: How Vivaciti (J and V data) lost in court and won't pay


[re: Bastien] [link to this post]
 
In reply to a post by Bastien:
Vivaciti proceeded to: (in no chronological order)


Chronological order would make a massive difference to how things went.

So now you are going to "Getting the Bailiffs in" Never know might even make it to TV..

Has you case been raised with Ofcom & the information commissioner ? For you perceived breeches of regulations.
Certainly IC would take a dim view and possibly a large fine.

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Standard User Bastien
(learned) Sun 07-May-17 11:17:54
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Re: How Vivaciti (J and V data) lost in court and won't pay


[re: JohnR] [link to this post]
 
Ofcom - I filled in a web form but nothing came out of it.

ICO - I might have filled in a web form at some point, not sure, I didn't receive any email so cannot confirm if anything went through, nothing came out of it.


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Standard User Chippy_Tea_
(regular) Mon 08-May-17 11:25:04
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Re: How Vivaciti (J and V data) lost in court and won't pay


[re: Bastien] [link to this post]
 
Vivaciti (J and V data services ltd) violated every possible


Looks like the old saying "you get what you pay for" fits here and thats coming from a Talk Talk customer of many years.

Edited by Chippy_Tea_ (Mon 08-May-17 11:25:21)

Standard User partial
(experienced) Mon 08-May-17 21:48:02
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Re: How Vivaciti (J and V data) lost in court and won't pay


[re: Bastien] [link to this post]
 
The various vehicles that have run Vivaciti have a habit of going udders up.

One of the providers they used to resell ended up successfully petitioning to bankrupt the director.

The current vehicle is late filing accounts and does not appear to be on any ADR member list. So I would advise Godspeed if you choose to take enforcement action. It is possible another vehicle may be about to be used.

Edited by partial (Mon 08-May-17 21:50:28)

Standard User tommy45
(knowledge is power) Mon 08-May-17 23:04:39
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Re: How Vivaciti (J and V data) lost in court and won't pay


[re: partial] [link to this post]
 
Shame the debt wasn't over £600,00 you could have got DCBL to collect it , they don't like adhering to the rules either

Edited by tommy45 (Mon 08-May-17 23:09:00)

Standard User Banger
(eat-sleep-adslguide) Mon 15-May-17 19:03:34
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Re: How Vivaciti (J and V data) lost in court and won't pay


[re: Bastien] [link to this post]
 
Did you get your money back?

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...

Current Sync: 68696/18766
Standard User derekdel
(member) Sat 20-May-17 17:34:13
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Re: How Vivaciti (J and V data) lost in court and won't pay


[re: Bastien] [link to this post]
 
You would think for the sake of £351 paying the awardee possibly could have avoided the bad press! Not that it matters but after that I wouldn't touch Vivaciti with a barge pole..
Standard User keymaster
(committed) Sat 20-May-17 18:10:32
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Re: How Vivaciti (J and V data) lost in court and won't pay


[re: derekdel] [link to this post]
 
Hi
I have several lines and not on my list either
K
Standard User JohnR
(eat-sleep-adslguide) Sat 20-May-17 21:22:46
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Re: How Vivaciti (J and V data) lost in court and won't pay


[re: derekdel] [link to this post]
 
In reply to a post by derekdel:
You would think for the sake of £351 paying the awardee possibly could have avoided the bad press! Not that it matters but after that I wouldn't touch Vivaciti with a barge pole..


Give it a couple of months and this will have dropped off the front pages (google only brings up a couple of posts on review sites by OP.) and life will carry on as normal.

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