Unsure if this is the right place for this post as it is technical in nature - but here goes:
I signed up for Zen FTTC Unlimited 1. Initially I didn't have any issues, the connection was ultra solid and reliable. The reason for using Zen was I had used them at a previous address for my ADSL connection and it was utterly flawless. I am an online gamer, so the reliability of my connection is paramount.
After around a month with Zen, I started to experience horrific packetloss. I felt this immediately (being an online gamer). It happens most of the time, but feels like it could be worse at peak times. I also lose the connection completely on some occasions, but this is rarer.
I would say my setup is more elaborate than the average users, with my house wired with cat6 cabling and a 1gb cisco switch.
Being fairly tech savvy, I immediately disabled all wireless devices and plugged a 20m cat6 cable directly between my Fritzbox modem/router and my PC. The packetloss persisted. In my mind this was how I would prove the connection wasn't saturated and the packetloss being caused by something else on the network.
Next step was to get in touch with Zen tech support. They were reasonable, but it took 3 or 4 long calls and a permanent quality test being on my line for over a week for my issue to be escalated and a BT Engineer was sent out to investigate yesterday. Unfortunately I couldn't be there to talk to the chap, but the general feedback was that he hadn't found any issues, but he had replaced my master socket with a new type. The packetloss continues, with nothing connected to my router (as shown on the graphs)
I have had the think broadband quality monitor running for the last week and have attached some of the graphs which actually show the packetloss worsened after the BT Engineer visited.
I am unsure where this will go when Zen get back in touch... but would any of you be able to advise me? This packetloss may not have been noticed by people just browsing the internet or watching Netflix, but it literally is making gaming and using real time applications impossible. As far as I am concerned the primary use for my connection is gaming - and in its current state that is not possible.
Any advice would be appreciated guys - this is an utter frustration for me.
BT Visit Day Graph
Day with Drops
Edited by alexsiwft (Thu 29-Jun-17 10:39:22)