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Standard User Apprentice
(knowledge is power) Fri 01-Sep-17 09:40:55
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Re: plusnet


[re: Chrysalis] [link to this post]
 
I last used the PN online ticket/question system towards the end of April with regard to the 29th June 2017 price increases and got a reply the same afternoon 2 hours and 18 minutes later ooo smile

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Standard User Chrysalis
(legend) Fri 01-Sep-17 19:20:31
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Re: plusnet


[re: RobertoS] [link to this post]
 
said it very well.

Standard User 69bertie
(member) Sat 02-Sep-17 09:04:39
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Re: plusnet


[re: Apprentice] [link to this post]
 
I too didn't have any issues with the ticketing system when I had a fault end of May (speed dropped below min handback). Kept informed by phone and email, even emailed a copy of the test results, both current and end of fix.

Complaints? None from me. The process was fairly quick and did the job.

Only thing I would say is that some people don't always help themselves. Even today on Plusnet's forum there is someone having problems and he/she quite openly admits to carrying out only a part of the asked for tests; go figure. Why bother asking for help!


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