I joined Origin BB Fibre 40 \10 from Plusnet in May 2017 simply becaause they were the best value for money. Im aware of their bad rep but figured it was worth a gamble. Since they do not have a forum for help i figured ill post here instead.
I have been running a BB Quality Monitor since i joined, however this past couple of weeks my monitor is picking up high latency & spikes in packet loss, resulting in the internet being a bit sluggish at times with some intermittent disconections.
I emailed Origin with a link to my graph, speedtests & router stats but no response. So i phoned tech support & got fobbed off, he insisted on me downloading some software to analyze my connection however i only have an android tablet device & the software requires windows so he appeared unwilling to help.
When i first joined in May 2017 i did have some spikes of maximum latency & a snall amount of packet loss for a few months, usually during peak times which i figured must be down to congestion to which i submitted a ticket but got nowhere with tech support so gave up as speeds appeared to be unaffected.
Strangely this seemed to suddenly resolve itself from around 20th August & the graph looked good for two months
Then from 30th Oct it suddenly came back worst than before https://www.thinkbroadband.com/broadband/monitoring/...
The latest 12th Nov is the worst i have seen it https://www.thinkbroadband.com/broadband/monitoring/...
Speedtests can vary from around 15 to 20mbps to full speed which is the result i got early this morning using the Speedtest.Net app 7:30am http://www.speedtest.net/my-result/a/3376686794
Modem stats are limit with the TP Link vr2600 router (0db line attenuation upstream is a bug), error packets can rocket esp on the downstream into thousands but this could be a firmware bug. It had recently disconnected \ reset three days ago which is why the error packets are so low at the moment.
Line Status: Connected
DSL Modulation Type: vdsl2
Annex Type: Annex A
Upstream \ Downstream
Current Rate(kbps) 9999 \ 40000
Max Rate(kbps) 17161 \ 68761
SNR Margin(dB) 11.4 \ 14.4
Line Attenuation(dB) 0 \ 18.1
Errors(pkts) 30 \ 0
Live graph https://www.thinkbroadband.com/broadband/monitoring/...
Edited by Natty (Mon 13-Nov-17 18:54:48)