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Administrator MrSaffron
(staff) Wed 29-Nov-17 12:33:16
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Re: Origin Broadband Latency & Packet Loss


[re: Natty] [link to this post]
 
Most likely the change in the IP address meant that traffic was been sent via a different route

So not the IP address itself, but the route that the IP block is sent via

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Natty
(newbie) Fri 01-Dec-17 14:22:46
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Re: Origin Broadband Latency & Packet Loss


[re: MrSaffron] [link to this post]
 
So the cause of the high latency & packet loss on my graph is likely down to network congestion on my other ip address?

Does Origin use Plusnet or BT for its network? i know its based in Sheffield

Administrator MrSaffron
(staff) Fri 01-Dec-17 14:57:08
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Re: Origin Broadband Latency & Packet Loss


[re: Natty] [link to this post]
 
Not the IP address itself, but the network that the IP address and its larger block was being routed across.

PlusNet run the white label BT network

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User uno
(knowledge is power) Fri 01-Dec-17 15:45:29
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Re: Origin Broadband Latency & Packet Loss


[re: Natty] [link to this post]
 
In reply to a post by Natty:
Does Origin use Plusnet or BT for its network? i know its based in Sheffield


They're based in Doncaster.

Your latency graph looks very low on the bottom end. Are you sure you are pinging your IP address or one of their gateways as they use CGNAT.

If you're unsure, look at what IP address your router shows you having been assigned. If the two don't match, you're NAT'd.

Matt

uno Communications
t: 0333 773 7700
Official Maidenhead, Milton Keynes & Sheffield Speedtest.net Host
Standard User adrenalize_
(newbie) Fri 01-Dec-17 23:34:38
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Re: Origin Broadband Latency & Packet Loss


[re: uno] [link to this post]
 
Hmm, well they resell Vodafone broadband too - when I moved house 18 months ago I was changed from Plusnet to Vodafone as the provider Origin use.

My Voda provided connection was initially OK - I continued my up to 40Mbps connection as under contract - but then regraded at contract renewal as I can sync at 70Mbps which is when everything went downhill.

I now get poor single thread downloads particularly at peak - but multiple thread tests OK - but YouTuibe on my TV seems to do single thread which is often poor amongst others.

Sync with exchange is super stable and I can get better single thread at "off peak" hours at times.

Now they've suddenly started giving me huge bills even though I've prepaid and the customer service is diabolical - still no refunds, no call backs when promised.

Oh the joys, roll on the end of contract, I'm off!
Standard User RobertoS
(elder) Fri 01-Dec-17 23:41:58
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Re: Origin Broadband Latency & Packet Loss


[re: adrenalize_] [link to this post]
 
Well uno has an excellent reputation on these forums for both their broadband and their customer service. Worth bearing in mind when you move.

You can probably find cheaper. You could also buy the cheapest car on the market. Or the cheapest smartphone.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 74145/13476Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User Natty
(newbie) Sun 03-Dec-17 20:09:25
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Re: Origin Broadband Latency & Packet Loss


[re: uno] [link to this post]
 
Your latency graph looks very low on the bottom end. Are you sure you are pinging your IP address or one of their gateways as they use CGNAT.

If you're unsure, look at what IP address your router shows you having been assigned. If the two don't match, you're NAT'd.

Matt


Well the ip host Thinkbroadband have logged for the graph is 185.216.48.xxx

But when i check my router for the ip it gives the defualt gateway as 145.255.247.xxx

what is NAT'd? is it a problem i need to report to Origin to fix?

This is what i got ticked to enable ping in my router settings
Router Screenshot

Standard User uno
(knowledge is power) Mon 04-Dec-17 00:45:29
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Re: Origin Broadband Latency & Packet Loss


[re: Natty] [link to this post]
 
It's not so much the gateway you want but the WAN IP.

Maybe post a traceroute to 8.8.8.8 as that should show if you're CGNAT'd.

It's not a problem they may need to fix if that is the service you've agreed. They may offer IPs which you might need to pay for to avoid the NAT.

Matt

uno Communications
t: 0333 773 7700
Official Maidenhead, Milton Keynes & Sheffield Speedtest.net Host
Standard User Natty
(newbie) Mon 04-Dec-17 02:26:00
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Re: Origin Broadband Latency & Packet Loss


[re: uno] [link to this post]
 
I found a useful android app called Net Analyzer for the traceroute as i only have a tablet, any other useful test that i can run through it let me know

Traceroute Screenshot

Im not sure if Whois is useful to you but heres the result to 8.8.8.8
https://whois.arin.net/rest/nets;q=8.8.8.8?showDetai...

Standard User Natty
(newbie) Tue 05-Dec-17 14:21:03
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Re: Origin Broadband Latency & Packet Loss


[re: Natty] [link to this post]
 
So what does the above tell you? am i CGNAT'd?

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