Your latency graph looks very low on the bottom end. Are you sure you are pinging your IP address or one of their gateways as they use CGNAT.
If you're unsure, look at what IP address your router shows you having been assigned. If the two don't match, you're NAT'd.
Well the ip host Thinkbroadband have logged for the graph is 185.216.48.xxx
But when i check my router for the ip it gives the defualt gateway as 145.255.247.xxx
what is NAT'd? is it a problem i need to report to Origin to fix?
This is what i got ticked to enable ping in my router settings