A routing problem in the TT network caused by Visihost
fixing a problem router of their own was not picked up, and was wrongly handled by first-line support.
I wouldn't call that a migration-forcing issue as long as similar does not occur regularly. (I agree that as it looked as though TTB weren't going to fix it, migration was the best course in your case).
The alternative being a relative unknown that may be fine in principle but perhaps needs to scale up a bit before it is suitable for a critical business connection.
As for the migration, you can stop it by simply telling Cloudscape you no longer wish to proceed. (Ofcom General Conditions Section 22). Though if it is the last day before migration it might be difficult as the instruction may not reach Openreach in time.
Only if Cloudscape refuse can you then contact TTB and get them to cancel the migration for you. They are forbidden from cancelling it unless and until the gaining provider refuses to.
My broadband basic info/help site - www.robertos.me.uk.
Domains, site and mail hosting - Tsohost
Connection - AAISP Home::1 80/20. 200GB. Sync 74145/13476Kbps @ 600m. BQMs - IPv4
Edited by RobertoS (Sat 16-Dec-17 13:35:25)