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Standard User Danr15
(newbie) Tue 12-Dec-17 18:08:33
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Sky to BT switch


[link to this post]
 
Hi there,
I'm currently in the process of switching providers and was due to switch yesterday the 11th however bt attempted to take over the line twice in preparation for the switch and for some reason this was rejected and this date all fell through. Now BT have have rescheduled to switch on the 27th of this month but in the mean time sky have disconnected my phone and broadband on the date of the original switch.
I've contacted BT an they have managed to bring it forward by two days.
Does anyone have any info that can help speed up the process as living with teenage daughters and no Internet could mean this will be my last Christmas lol.
Regards Dan
Standard User BatBoy
(sensei) Tue 12-Dec-17 18:15:53
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Re: Sky to BT switch


[re: Danr15] [link to this post]
 
Was this a migration?
Standard User ukhardy07
(knowledge is power) Tue 12-Dec-17 18:57:03
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Re: Sky to BT switch


[re: Danr15] [link to this post]
 
Did you follow the correct process, it sounds like you asked Sky to disconnect the line?

Correct process, Ring BT or Place order on BTs website, provide them the Sky landline number, let BT handle everything. Do not ring or speak with Sky. When BT take-over, they notify Sky and a final bill is generated.

If you ring Sky to cancel at any stage, they will close the line down entirely, meaning there is no line for BT to take-over on the move date - which is what it sounds like has happened. Am I right?


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Standard User Danr15
(newbie) Tue 12-Dec-17 19:00:52
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Re: Sky to BT switch


[re: BatBoy] [link to this post]
 
Hi I guess so, Im keeping the existing line and number so I believe
Standard User Danr15
(newbie) Tue 12-Dec-17 19:11:33
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Re: Sky to BT switch


[re: Danr15] [link to this post]
 
Ukhardy Yeah I did all of what you was saying and bt did inform sky of the takeover as I had mail correspondence from sky about my contract ending etc but from what I can tell bt have not informed sky they have rescheduled and as far as sky are concerned I'm with another provider now,at no point have I told sky to cancel my contract personally

Edited by Danr15 (Tue 12-Dec-17 19:13:24)

Standard User JohnR
(eat-sleep-adslguide) Tue 12-Dec-17 19:25:07
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Re: Sky to BT switch


[re: Danr15] [link to this post]
 
In reply to a post by Danr15:
BT have have rescheduled to switch on the 27th of this month
they have managed to bring it forward by two days.


Well that will be a nice Christmas prezzie for the girls....


Surprised that they would do anything on the 25th of December....

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Standard User Danr15
(newbie) Tue 12-Dec-17 19:44:28
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Re: Sky to BT switch


[re: JohnR] [link to this post]
 
In reply to a post by JohnR:
In reply to a post by Danr15:
BT have have rescheduled to switch on the 27th of this month
they have managed to bring it forward by two days.


Well that will be a nice Christmas prezzie for the girls....


Surprised that they would do anything on the 25th of December....


Lol if they can survive that long with no social media on tap
Standard User Arsen01
(newbie) Thu 21-Dec-17 14:24:40
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Re: Sky to BT switch *DELETED*


[re: Danr15] [link to this post]
 
Post deleted by MrSaffron
Administrator MrSaffron
(staff) Thu 21-Dec-17 15:03:13
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Re: Sky to BT switch *DELETED*


[re: Arsen01] [link to this post]
 
And more pre-cursor spam

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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