Those single thread results would be a delight for me at the minute, a week to go until I migrate to BTW from Vodafone. From 6pm to 11pm I am lucky to see over 1.2Mbps, check these out:
I was browsing the internet (i.e. looking at alternative providers and how they deal with issues like this) and came across this shining example from A&A, with relation to a very similar issue
From my experience with Cloudscape, I do think that they genuinely have the ability to be a class leading ISP, but there is huge disparity from the current service they provide to the levels of service on display there from A&A.
It's certainly frustrating as a consumer, especially as someone who is technically capable and willing to help them and provide diagnostics on issues, they just don't seem to really want to know (maybe they do, but that is the overriding impression I am left with, maybe it comes down to attitude/approach)
Migrating to alternative backhaul isn't really fixing this problem, it's simply brushing it under the carpet, and likely will end up affecting others pushed through the same node with the bandwidth issue. Sure, it may be the quickest route to a resolution for the affected lines, and I'm more than happy with that, even if it has resulted in 3 days short of a month of basically unusable service.
Obviously, I don't know everything that Cloudscape have done here. We have no knowledge of the dialogue they have ongoing or have had with Vodafone, and I'm certianly not going to tell them how to run their business, but as a customer I certainly feel uninformed throughout the process and as if the issue hasn't really been thoroughly investigated, be that right or wrong.
The general 'its not us' party line that is towed really grates on me as well. As a customer, we don't really care whom is the causation of an issue, the fact is that the ISP is contracted to provide service, and undertake on their clients behalf, ensuring solid service delivery from the wholesaler / back haul providers. shoulder brushing and hand washing is just not attractive from any business.
Ultimately, I will give them to the migration date. if a week later I still see single thread issues with the service and no appreciable concern or action to solve it, I'll have to seek an alternative, which is a shame as given the choice I'd rather support a newer smaller business, hence going with them in the first place.