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Standard User Philce
(experienced) Wed 28-Feb-18 21:56:24
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Re: Congestion - Cloudscape


[re: fuzed] [link to this post]
 
Lucky you, this is what I am seeing now. (similar results on DSL reports)

My Broadband Speed Test

Monday night even worse.

My Broadband Speed Test

Something is being changed in the exchange tomorrow, not sure what.




In reply to a post by fuzed:
I migrated a few weeks back, and to be fair It's been pretty good, I've not seen any speed drops below 14MB and that was ONLY the once, the rest of the time I've had pretty good speeds 70ish mb on single thread tests, so touching wood that it stays like this, but I'm happier! smile

Down HTTPx1 Avg Date
34970 - 28/02/2018 20:53
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Standard User fuzed
(regular) Thu 01-Mar-18 12:15:22
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Re: Congestion - Cloudscape


[re: Philce] [link to this post]
 
hope it gets sorted bud.
Standard User Ben88
(newbie) Mon 05-Mar-18 14:06:06
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Re: Congestion - Cloudscape


[re: Philce] [link to this post]
 
Hey Philce, did the change made have any effect?

Things seem to have gone a little quiet for me re single thread speeds....


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Standard User Philce
(experienced) Mon 05-Mar-18 16:03:02
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Re: Congestion - Cloudscape


[re: Ben88] [link to this post]
 
In reply to a post by Ben88:
Hey Philce, did the change made have any effect?

Things seem to have gone a little quiet for me re single thread speeds....


They are still "investigating" along with Zen..... I'm still seeing slow single thread downloads. They did something "at the exchange" on Thursday, didn't seem to make any difference, cant find out what exactly they did.

To be honest I have had enough, if I don't get a satisfactory response I will be placing an order to migrate with another ISP.

I think I have been patient enough, and despite many promises of some kind of compensation for the issues I still have had nothing, despite chasing them several times.

I suppose this is the downside of a smaller ISP that obviously has less expertise and resources for faults like this.
Standard User Philce
(experienced) Fri 09-Mar-18 18:45:43
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Re: Congestion - Cloudscape


[re: Ben88] [link to this post]
 
Final update I think on this one.

After several more tests and work going on in the "exchange" Zen (who the backhaul is now routed via) are adamant that there is no issue with their interconnect and that the issue is with the line, to the point of requesting a SFI visit from BTO.
My line is in sync at max rate with minimal CRC errors, the line only ever drops when either they reset something or I reboot the modem. I think they have run out of ideas and are doing this to try to get me to leave them alone due to the threat of SFI charge.

I have now placed an order to migrate away and this should complete in 10 days.

Its a real shame because I liked to support the smaller ISP and it seems that this issue is just too much for them to get fixed.

Latest speedtest from this evening. Apparently this is not "congestion"!

My Broadband Speed Test

Edited by Philce (Fri 09-Mar-18 18:46:30)

Administrator MrSaffron
(staff) Fri 09-Mar-18 19:18:42
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Re: Congestion - Cloudscape


[re: Philce] [link to this post]
 
Some Zen customers have the issue you have and its something Zen seem able to fix.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Philce
(experienced) Fri 09-Mar-18 19:35:43
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Re: Congestion - Cloudscape


[re: MrSaffron] [link to this post]
 
Thatís what I thought, but they are insisting that their network is not the problem.

All Iím hearing is that everyoneís network is not congested and itís someone elses fault.

This has been going on for over 3 months now. Iíve had enough.



In reply to a post by MrSaffron:
Some Zen customers have the issue you have and its something Zen seem able to fix.
Standard User RobertoS
(elder) Fri 09-Mar-18 19:49:04
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Re: Congestion - Cloudscape


[re: Philce] [link to this post]
 
Which ISP are you migrating to?

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 76102/14089Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User Philce
(experienced) Fri 09-Mar-18 20:10:45
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Re: Congestion - Cloudscape


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Which ISP are you migrating to?

Same as you..
You get what you pay for!
Standard User jdigz7
(regular) Sat 10-Mar-18 12:41:17
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Re: Congestion - Cloudscape


[re: Philce] [link to this post]
 
Would suggest you ask to be put on AAISP new Trial TTB network as have heard nothing but great things from the people on it for latency especially.
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