I'm not a big fan of airing dirty washing in public but I find your inaccurate, one sided postings a little unfair and so I'll do my best to answer some of your points here but this will be the last time I respond.
Firstly, we absolutely never wanted to ban anyone, least of all someone who's been a customer for so long, the thread you link suggests that we treated you unfairly but I maintain that by holding everyone equally under the rules regardless of their status as a customer is the only way you can be fair.
i got banned for highlighting the fact they had a forum troll and the Mods took no action !
That's not why you got banned, As we've told you in the notification of you ban, in your appeal to me, on social media and via our official complaints process. You were banned for creating multiple forum accounts and that's a breach of our forum rules. You breached these rules whilst serving a temporary ban for a breach of the rules leaving us little choice but to ban you permanently.
As for the member that you're referring we have taken action against that user and their multiple accounts.
there is a big thread here ,/Community feedback / fancy banning rongtw Now locked because JonoH community manager , says he has given enough information ?
I have all the information that I require between that thread, the forum logs and your own email to me to conclude that the ban should remain.
I didn't see the exchanges that led to the ban, but from what I've read it was the sort of thing that in the past has led to a one month ban or similar. This time Plusnet have imposed a permanent ban.
It's absolutely not about what the user said, that action got him a temporary ban. Whilst serving that ban multiple new accounts we're set up to continue to access the forum. That is what pushed us to ban permanently.
Co-incidence that a far harsher ban than previously given for lessor offences is given out to someone who has been a thorn in their side? I think no
*Looks for tin hat*
Our Moderators are independent and do not answer to me or anyone else at Plusnet. I didn't tell them to ban this user nor treat him unfairly and I don't think they'd do so on my say so anyway.
Also If we were to ban every user that called us out for problems we'd have very few forum users, you yourself Jelv have repeatedly linked across multiple threads to multiple users to a post that highlights some of the reasons you left, you also advertise products by other customers. We've made no move to silence you, ban your account or change your signature at all and that is because we believe that the forums should be a place where peoplecan come and express their opinions freely as long as they're within the rules and especially as long as they're respectful to others.