I kind of agree, I get around 35Mb/s and to be honest it is fine, I am not going to bother about a couple more Mb/s . I have just had a look to see how much data i used and so far this month I have used 25GB, the billing period is Jun 24 2018 - Jul 23 2018.
Sadly reliable internet is a problem, but that is not a plusnet problem, but BT network and BTOR not having a clue what is going on.
Plusnet have been ok, even sending me a different router to what they normally supply to try to solve the problem and it does for a while and then like I found yesterday all of a sudden it drops connection for no reason, so then I have to get my Hauwei BTOR modem out and connect that up to get up and running. after a couple of days I can go back to the other router.
BTOR have been here, and their equipment will not connect from the house or at the cabinet. so something is wrong.
I have been with plusnet for around 3 years now,or maybe more, and I also have their mobile service, which works ok.
I have not decided what I am going to do when this contract runs out, other services like Vodafone are offer prices that are pretty good.
I do not bother with the add ons from plusnet, so no Tv or email, all I need is broadband and that is it.
As for the forums, I have not used them that often.
At the moment plusnet does what I need, i doubt changing to another provider will solve the network problem, this is just BT naff network which still runs over copper lines that are years old.
Desktop machine Ryzen powered and back to windows 8.1, laptop by Linux