Leave Virgin Media

As a former Virgin Media (ADSL) customer I find it highly disturbing that they still have ANY customers, as I fully believe that the whole lot of them should be shot for criminal incompetence and borderline fraudulence.

I managed to escape from the clutches of a 12 month phone + 'broadband' contract after around 5 months by complaining to the ISPA online. I received a call back from Virgin within a week, and the next day my contract was cancelled with no further charges. They even cleared off two months of arrears that I refuse to allow to go out of my account (although I would not recommend you try this).

I would advise anyone on this pitiful excuse for an ISP to do the same, and seek an alternative provider.

It is quite an obnoxious thought to know they are still managing to push this rubbish ADSL service on the back of their (possibly) reasonably good cable broadband, and getting away with it, essentially swindling thousands of customers in the process.

Virgin take your T&C's and stuff them up your ****hole, along with the rest of your cr*p. We don't need you. We don't want you. And when people realise how bad you are you can forget about having customers again for the rest of your pathetic existance.

i am also leaving to join o2. I am sorry but I cannot agree with your comments. Generaly
my speeds have been good in recent months ( only on 1 meg) . We did lose our email service in August and again this month, which was pretty poor.I'm going because my exchange is LLu'd and can expect to get 5meg for half the price. No, I don't agree with your rant.

To be quite honest,
As an old employee of the ADSL Division and someone that now works for a company who's primary job is to test the speeds of broadband lines for various ISP's I can safely say that Virgin Media ADSL isn't the best, However its far from the worst.

Whilst working there I prided myself on my technical knowledge and whilst skilled varied throughout the call center I would say that the level of Technical knowledge is considerably higher than most other ISP's.
My new job requires me to raise faults and solved problems across nearly 100 ISP's and trying to elaborate syncronisation to a BT phone tech is a nightmare.

So to be honest whilst their physical broadband service isn't the best during peak hours, its far from the worst Thank god your not like myself at the moment using dial up!

It's been pretty good of late (with the exception of the email problem that wasn't really their fault - spam attack).
Just got this...
http://www.speedtest.net/result/340577145.png
at 7.55pm on a Friday at peak time.
My IP profile is 6.5Mb and I usually get around 6Mb at off peak times.
Although VM may not be the best it's certainly not the worse.
Mike.

______________________________________________________________________________
Mike (Semi-retired Radio & Electronics Engineer)
VirginMedia ADSLmax, up to 8Mb.

Edited by RepairExpert (Fri 17-Oct-08 19:59:09)

And on a Saturday afternoon at 3.15pm...

http://www.speedtest.net/result/340957786.png

That's not bad, plenty of ISPs worse than that.

Mike.

______________________________________________________________________________
Mike (Semi-retired Radio & Electronics Engineer)
VirginMedia ADSLmax, up to 8Mb.

Read comments on DSL ZoneUK

http://www.dslzoneuk.net/isp_ratings_comments.php?isp=107

They speak for themselves !

From a former Virgin customer who saw the light.

I often read the comments over there, but it must be remembered that only the people who are having real problems usually post comments on the poorer ISPs.

Granted some of the best ISPs do get glowing comments; usually from people who have changed ISP, from a bad one to a good one, and like to show their appreciation.

I rather suspect that those who have been with an ISP for years and who get reasonable service rarely visit the site and rarely consider posting.

I do realise that there are some people in some areas who suffer from appalling speeds with VM but others, like myself, have had good speeds recently, even at peak times.

Mike.

______________________________________________________________________________
Mike (Semi-retired Radio & Electronics Engineer)
VirginMedia ADSLmax, up to 8Mb.

my god your a right idiot aren't you.