Losing connection every hour on the hour

Not sure if this is something wrong with my computer, modem or if its a Virgin Media issue. I keep losing my connection every hour, almost exactly on the hour. The only way to get my connection back is to turn my Modem on and off, then the connection will work until the nexk O'Clock hits.

I've changed the wires, reset everything and my modem is now connected directly to my computer (no router involved). Anyone know what could be causing this to happen? I have phoned the Virgin Media Tech support, but due to an outstanding line fault I can't actually hear them very well, after 20 minutes of shouting down the phone so I could hear them , they hung up

Any help appreciated.

Darren

When this started were you using a router, and now you are connected directly is it still happening?

Was there anything in the router/modem logs?

Does the modem lose sync or is it just the connection dying?

Assuming you are using Windows, have you looked at the event logs to see if there is anything happening on the hour?

Virgin Media 20Mb/s
19,707kb/s - 790kb/s @ 24/10/2008

Mines not every our but every 15 minutes or so my connection crawls to a halt. I know because my downloaded go to about 128kbps and my streaming music stops.

After phoning Virgin it seems to have magically fixed itself

I just turned it off for about 12 hours and used my backup. Not sure if it's fixed or not only been on-line about 10 mins.

I found this forum because I have have the same problem and was searching the internet for possible answers.

I have a Belkin wireless router and I am with NTL/Virgin. Also using WinXP. I haven't had any problems at all until they done the 10mb upgrade from 2mb!

I found I was losing connection to the internet but could download emails and accesss the routers setup home page. Tech support was usless!

The only solution I use at the moment, is to go to the setup home page of the router and reset the router. Once I have done this, it works fine for a while. I even have a laptop connected using a homeplug/ethernet device and this also loses connection, so I know it's not my wireless setup.

Whichever way the broadband is fed through, I feel the 10mb has caused the problem. I have read somewhere else that Virgin sent out a wireless router to some other people with the same problem, so I will be phoning them to ask them to send me one!! Wish me luck!

If it is this causing the problem, I would rather go back on to the 2mb broadband than BUY a new router, but I doubt that's possible?

Also a post in another forum states that the modem supplied by what was NTL, has issues with Belkin routers?


Has anyone found any answers to this problem yet.

Again, a little more troubleshooting would help as listed above would help try an locate the problem.

Virgin Media 20Mb/s
19,707kb/s - 790kb/s @ 24/10/2008

I've lost my connection again all they can say is send out an engineer it's [censored] frustrating that I have to be around 2-3 times a week now for them to come and play with it.

Power light ON
Ethernet On
Upstream flashing
Downstream solid.
Internet off

Router says it's unable to acquire and lock on.



I'd rather just not bother

Don't suppose you're using a Belkin 7230 router?

If so, you might need to update your firmware.

Good luck!

No, it's not the Belkin 7230, but thanks for the info and the link to Virgin.

Mine is a Belkin F5D7230-4 and there are no updates for it.
Interesting though Virgin saying that they don't support Belkin routers but the date on that page is 2007.

I checked the Event list in WinXP as suggested by pete_thomson, and I did find two events that are connected to my internet connection. I intend to check this now, as soon as I have another problem loosing the connection.

The two events where:
Event Type: Warning
Event Source: Dhcp
Event Category: None
Event ID: 1003
Date: 28/06/2009
Time: 23:39:06 PM
User: N/A
Computer: xxxxxxx
Description:
Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 0014A5D9E7D9. The following error occurred:
The operation was canceled by the user. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: c7 04 00 00 Ç...

==============
Event Type: Warning
Event Source: Tcpip
Event Category: None
Event ID: 4226
Date: 30/06/2009
Time: 23:19:16 PM
User: N/A
Computer: xxxxxx
Description:
TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 01 00 54 00 ......T.
0008: 00 00 00 00 82 10 00 80 ....?..?
0010: 01 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
================
Event info

Microsoft advised for the Event Source: Tcpip to run Netstat -no, which gave me the results below. Although they explain how to check the results with Task Manager, I couldn't really understand it.

C:\Documents and Settings\XXXXXXXXXXXXX>Netstat -no

Active Connections

Proto Local Address Foreign Address State PID
TCP 127.0.0.1:1075 127.0.0.1:1076 ESTABLISHED 1080 =Found this to be firefox
TCP 127.0.0.1:1076 127.0.0.1:1075 ESTABLISHED 1080
TCP 127.0.0.1:1078 127.0.0.1:1079 ESTABLISHED 1080
TCP 127.0.0.1:1079 127.0.0.1:1078 ESTABLISHED 1080
TCP 127.0.0.1:3234 127.0.0.1:10080 ESTABLISHED 1080
TCP 127.0.0.1:3250 127.0.0.1:10080 ESTABLISHED 1080
TCP 127.0.0.1:10080 127.0.0.1:3136 TIME_WAIT 0
TCP 127.0.0.1:10080 127.0.0.1:3226 TIME_WAIT 0
TCP 127.0.0.1:10080 127.0.0.1:3228 TIME_WAIT 0
TCP 127.0.0.1:10080 127.0.0.1:3230 TIME_WAIT 0
TCP 127.0.0.1:10080 127.0.0.1:3232 TIME_WAIT 0
TCP 127.0.0.1:10080 127.0.0.1:3234 ESTABLISHED 2312 = Found this to be AVG
TCP 127.0.0.1:10080 127.0.0.1:3236 TIME_WAIT 0
TCP 127.0.0.1:10080 127.0.0.1:3237 TIME_WAIT 0
TCP 127.0.0.1:10080 127.0.0.1:3240 TIME_WAIT 0
TCP 127.0.0.1:10080 127.0.0.1:3242 TIME_WAIT 0
TCP 127.0.0.1:10080 127.0.0.1:3244 TIME_WAIT 0
TCP 127.0.0.1:10080 127.0.0.1:3248 TIME_WAIT 0
TCP 127.0.0.1:10080 127.0.0.1:3250 ESTABLISHED 2312
TCP 127.0.0.1:10080 127.0.0.1:3265 TIME_WAIT 0
TCP 192.168.2.2:3235 84.53.178.217:80 ESTABLISHED 2312
TCP 192.168.2.2:3251 213.199.141.141:80 ESTABLISHED 2312

Don't know if there is any advice on this - but atleast I feel I am getting to root of it. The root to the router!!!!

Edited by lipservice007 (Thu 02-Jul-09 01:17:41)