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Standard User StephF
(learned) Tue 04-Jan-11 11:10:37
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The Broadband Con ?


[link to this post]
 
Richard Branson's Virgin Media are making a big noise about their petition campaign
"Stop the Broadband Con".

It says ISP's should stop using phrases like " .... up to xxx Mbits " in their advertising and be more open & honest about the speeds their customers really achieve.

I think this is an admirable standpoint bearing in mind some of my previous experiences with a certain un-named national telco.

However I think Mr Branson should really get his own house into order before he starts picking on others.

I pay VM a nice fat sum each month which includes the cost of my 50 Mbit service
and yet I only get around 18 Mbits.

I get the same, any time of the day, regardless of any downloading Ive done and I get similar results from a number of different speed testers.

Mr Branson: Haven't you ever heard that people who live in glass houses shouldn't throw stones ?
Standard User BipolarBear
(experienced) Tue 04-Jan-11 11:38:28
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Re: The Broadband Con ?


[re: StephF] [link to this post]
 
Have you raised a support call? VM will readily acknowledge that 18Mb is not acceptable for a 50Mb service - they will either fix it or downgrade your package.

My Broadband Speed Test
Standard User pete_thomson
(fountain of knowledge) Tue 04-Jan-11 14:34:29
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Re: The Broadband Con ?


[re: StephF] [link to this post]
 
I think VM are pushing this because they know that their average speeds way closer to the 'up to' speeds than most other ISPs - kinda easy to shout about it when your service is less distance limited and therefore doesn't see the averages pulled down by the geography :-/

Not sure what kinda of diags you've done so please excuse me if it's old ground - Which router are you using?

I had a WRT54G running Tomato and found my 50Mb crapped out at 35-ish Mb....until testing revealed it was the router limiting my throughput.

Also, have you tried more than 1 computer? I've seen duff NIC drivers limiting speed before too.

Virgin Media 50Mb/s
50.56Mb/s - 1.63Mb/s - 26ms @ 04/12/2009
http://www.speedtest.net/result/641806789.png


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Standard User Chrysalis
(eat-sleep-adslguide) Wed 05-Jan-11 06:14:11
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Re: The Broadband Con ?


[re: BipolarBear] [link to this post]
 
sorry had to comment on this.

what is the basis of your claims?

you mean they may give a fix date half a year away and then fail to fix it. smile

now he could downgrade, but if only getting 18mbit on 50mbit then I expect he would only get 4-6meg on 20mbit as he loses the bonded downstream channels.
Standard User krazykizza
(fountain of knowledge) Wed 05-Jan-11 08:20:42
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Re: The Broadband Con ?


[re: Chrysalis] [link to this post]
 
Just what I was thinking!

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
AOL > Virgin Media > Tiscali > Falconnet > UKFSN > Norfolk Internet
2mbps > Shapped 512k > 1mbps! > 6.5mbps > 4.5mbps > 6.5mbps
ADSL Joy. 31db att, 9db SNR, EntaFail.
Standard User kwikbreaks
(eat-sleep-adslguide) Wed 05-Jan-11 09:49:37
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Re: The Broadband Con ?


[re: Chrysalis] [link to this post]
 
Depends on why he gets 18Mbps. If it's an oversubscribed area then your suggested outcome may well be correct but if there is a power level or noise ingress problem it could be sorted in a week or two.

The VM support forums is a good place to start - not least because there are a couple of stickies giving decent info on doing a quick self check on the modem stats and you don'y have to deal with the abysmal TS over the phone which often leads to a follow on call to the Samaritans



If you can't fix it with a hammer you've got an electrical problem.
Standard User hk11
(experienced) Fri 07-Jan-11 11:10:39
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Re: The Broadband Con ?


[re: StephF] [link to this post]
 
In general cable is faster and more consistent than ADSL.

But then again I only get 8 odd on my 10G line. frown

---
Keef- Dartford Kent UK
VirginMedia 10M
[img]http://www.thinkbroadband.com/speedtest/button/12943...[/img]
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User Chrysalis
(eat-sleep-adslguide) Fri 07-Jan-11 11:32:38
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Re: The Broadband Con ?


[re: hk11] [link to this post]
 
I dont know about consistent but would agree has a higher average speed. Once sky have FTTC tho they will blow cable away for average speeds as sky have a backhaul that can cope.
Standard User hk11
(experienced) Fri 07-Jan-11 11:46:25
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Re: The Broadband Con ?


[re: Chrysalis] [link to this post]
 
Looking back over my speedtest results on here; it does seem fairly consistent,

Perhaps it's just in my area?

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve,
Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User mrblobby
(knowledge is power) Fri 07-Jan-11 12:42:02
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Re: The Broadband Con ?


[re: hk11] [link to this post]
 
I must admit I get bad results from the thinkbroadband tester. speedtester.net last night was giving a result of 50.2Mb/s but here was giving around 8.5Mb/s.

Ian
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