After 30 minutes and four transfers around Virgin's customer care I was finally told they, "don't support VOIP. If you want a VOIP router you'll have to buy it yourself."
So you deliberately supply wireless routers that are known to be incompatible with outbound VOIP?
"No, we deliberately supply wireless routers to support our services and VOIP isn't one of them."
This seems like a shoddy way to treat XXL customers.
Is is possible to get Virgin to swap out the router for one of their D-Links or whatever else they supply to new XXL connections?
BTW: the dedicated 50meg customer care line (0800 052 0431) rings straight to India.
Edited by anydroid (Tue 04-Jan-11 16:40:30)