Hi, is there anyone who can give me help/advice on the following:
I celebrated a 12 months contract with Virgin Media for phone + broadband. The contract was concluded at the phone. My terms, which were accepted by them, were that I would not accept payments by direct debit and it would be me deciding the method of payment. The guy at the phone asked me to wait a second because he needed to check that with his supervisor. He came back after a minute and said: ‘Yes Sir, you can pay whatever you like, by cash, post office, etc.’ Being agreed these terms, I accepted to go ahead with the contract. A month ago, as I did not receive any bill from them yet, I decided to call them asking when they were thinking to send my first bill. The answer was: we do not send bills (not even by email), you must log in the customer area at virginmedia.com and check yourself. I did that and was astonished to find out that they had already charged my debit card. I call my bank right away and informed them that this payment was unauthorised and instructed them to arrange a refund, which occurred on that same day. I also send Virgin a recorded letter declaring that I did not allowed them to take money from my account and if that would happened in future I would consider that an abuse. I further declared that, depending on what they would answer, I would consider rescinding the contract. Meantime, as I did not receive an answer, I decided to pay the next bill by sending them a recorded letter with a check. My questions are: 1. Is this enough reason to break the contract; 2. How long do you think I should wait for an answer before announcing them that I will break the contract upon reasonable grounds; 3. Is there in the UK any office or helpline dealing with these kind of problems to whom I may apply for legal help and advice? Thanks.