Hello I have been with Virgin media 50mb for a couple of years and it is very good.
I am trying to get it installed for my sister at her home. If I order online it lists only one house in the street. Where my sister lives the house was built about 7 years ago. Virgin media sent out a manager to look if they can supply cable. The manager has deceided that they can not supply it!
The green cable box is the other side of the garden wall at my sisters. About 3 inces away from the garden wall. Then about 5 meters of garden to the house.
The front of the house also has pipe with some blue rope running in it. I guess this rope is for installing cable.
I phone virgin media back to talk about this and the connection rep seems not to understance how cable works, he said they run fiber optics fromthe grenn cabinet to the front of the house. I explained it is fiber to the green cabinet then co-ax to the house. He disagreed,I asked him had he ever seen how cable is installed, he said no.
anyway how can i get them to send an engineer out rather the a useless manager with old maps and info. I think an engineer would have no trouble installing a cable,as I say the green cabinet is only 3 inches from the property.
I am tempted to install the cable run myself but that would be illeagal.