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Standard User Memski
(member) Tue 07-Jun-11 19:55:38
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Connection dropping


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I've noticed my connection will drop for about 10 seconds then reconnect without issue quite often throughout the day, then occasionally will lose connection and have the dreaded Win 7 "no internet access" message and not come back at all. If I reboot the SuperHub and PC, it goes back to normal. What could be causing this? Happy to take the issue to support, but I honestly don't expect them to know how to fix it.

Edited by Memski (Tue 07-Jun-11 19:56:00)

Standard User kwikbreaks
(eat-sleep-adslguide) Wed 08-Jun-11 06:28:53
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Re: Connection dropping


[re: Memski] [link to this post]
 
Look in your event log - the chances are you are seeing T3 and T4 timeouts. That could be a local network problem or just your own connection (usually incorrect power levels).

Whiz over to http://community.virginmedia.com/ and there are stickies in the broadband sections telling you how to interpret your stats. If your voltage levels or snr look out of whack or the problem continues post up all the details there and a few days later the techs will pick it up and let you know what is wrong. Avoids call centre script readers.
Standard User Memski
(member) Wed 08-Jun-11 12:55:30
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Re: Connection dropping


[re: kwikbreaks] [link to this post]
 
Thank you!


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