Similar story here, was all great up near sheffield / doncaster, then went completely tits up. Packet loss for full evenings rendering the internet useless... & when the guy came to install the services, I needed them at the back of the house. The engineer wanted to run the cabling through the loft, which I agreed too as he said he always did it... Half of the loft was floored, the other was not. He came straight through the ceiling. Virgin paid up at least.
Down near London. BT line speeds were quite slow & I thought different area, different setup, prob be fine... was all ok at first, then started getting outages which didn't stop. Felt like an outage once a week in some shape or form. Some nights half of the internet didn't work e.g couldn't get on hotmail. Other nights, speeds too slow to use skype. Some nights nothing... Had an outage for over a week at one point. An engineer came out and said the equipment was overheating at their end but wasn't going to be replaced as it was too costly and the winter months would prevent it overheating for a while.
& the superhub GUI constantly crashed. If you're going to supply a router to millions, get it right.
In the end went back to sky broadband in both cases.
& I bigged up virginmedia at first in both cases, as it seemed great. Honestly do not have a good word to say about them now.
& a family member had a mobile contract with virginmedia. For some reason the sim wasn't recognised from day one. Had a new sim sent 3 times and 2 different handsets. Absolutely nothing worked. In all cases the sim wasn't recognised. They asked to leave in the end and virgin agreed on the grounds that they couldn't provide a service.
1 year later, the debt collectors arrived at the front door asking for the full 24 month contract as an upfront payment.
All I can say is, you learn lessons in life. Don't worry about it - move on and don't look back.
I've learnt I'd rather have a stable 1 meg that never goes off than a totally intermittent 30 meg connection.
In practice I get higher than this
Edited by ukhardy07 (Sat 17-Dec-11 01:55:23)