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Standard User jw6520
(learned) Wed 21-Mar-12 13:28:57
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Double Speed Package


[link to this post]
 
I've just logged into myvirginmedia and I now have a green box stating the following:

You're up and running on one of our new double speed packages


My speedtests still indicate that my package is still 30MB.


Am I reading this wrong??
Standard User Coogz
(committed) Wed 21-Mar-12 16:15:00
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Re: Double Speed Package


[re: jw6520] [link to this post]
 
I have a green box stating the following.

"We've started boosting our customers' broadband speeds around the country. Got any questions about when your area's getting upgraded or how it will affect your broadband?
Find out more"

I then click on "Find out more" and I get told.

"Your old speed is 30MB
Your new speed is 60mb"

so which IS it? smile

Also my predicted date has gone from a specific October 2012 when they 1st announce the upgrade ... to a more vague "October 2012 - July 2013"

Nice. :/

Edited by Coogz (Wed 21-Mar-12 16:18:23)

Standard User zootlewurdle
(newbie) Wed 21-Mar-12 16:39:40
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Re: Double Speed Package


[re: jw6520] [link to this post]
 
Either VM have cocked up again with info about doubling, or maybe you need to reboot your modem.

The former seems more likely. If it were me I'd log into the superhub (you may or may not have one of those) and check the service provision, that will be more accurate. A speed test might not show you're doubled if you're in a oversubbed area maybe.


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Standard User TMCR
(regular) Wed 21-Mar-12 17:05:08
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Re: Double Speed Package


[re: jw6520] [link to this post]
 
Reboot the modem to force the connection to the new rate.

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Virgin Cable (L)
Standard User jw6520
(learned) Wed 21-Mar-12 22:49:21
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Re: Double Speed Package


[re: TMCR] [link to this post]
 
Tried a reboot of the modem (superhub) but still have the same Upload/Download. Must be a red herring on Virginmedia web page then!
Standard User kwikbreaks
(eat-sleep-adslguide) Thu 22-Mar-12 07:59:50
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Re: Double Speed Package


[re: jw6520] [link to this post]
 
An error on the Virgin Media website??? Gasp - surely not?
Standard User DaMaack
(committed) Mon 26-Mar-12 12:45:51
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Re: Double Speed Package


[re: jw6520] [link to this post]
 
I have the same thing too.

The detail on your 'Myvirginmedia' page is just informing what it's going to be when they upgrade you at some point in the future.
Standard User jw6520
(learned) Fri 30-Mar-12 16:17:40
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Re: Double Speed Package


[re: DaMaack] [link to this post]
 
Update:

I have just run some speed tests and these show that I get 100Mbps download if I am directly connected to the Superhub.

Still on 5Mbps upload. Any Ideas if/when this will be upgraded?

I know there are plans to increase the download to 120Mbps once they have rolled out the first part of the upgrade in my area.
Standard User Hockeychap
(committed) Fri 30-Mar-12 22:04:02
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Re: Double Speed Package


[re: jw6520] [link to this post]
 
Having read the gumph, I think the uplift to 120 Mbps is only for customers already on 100Mbps.

Cheers,

Justin
Standard User Ignitionnet
(knowledge is power) Sat 31-Mar-12 10:07:12
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Re: Double Speed Package


[re: Hockeychap] [link to this post]
 
In reply to a post by Hockeychap:
Having read the gumph, I think the uplift to 120 Mbps is only for customers already on 100Mbps.


Nah, people who are uplifted from 50Mb to 100Mb will go to 120Mb. The two tiers have been merged.

People who take 100Mb now or get an early upgrade from 50Mb to 100Mb will have 5Mb upload until their areas have upstream bonding. The 100Mb -> 120Mb upgrades begin in the summer.

Some customers will jump straight from 50Mb to 120Mb.
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