Hi all, for what its worth Virgin Media are sending out an online survey to customers - not sure if all customers have been contacted or not but I thought it'd be worth posting the heads up here in case people want to put a few (common) complaints across..
** With almost NO visibility on how your area might be congested, quality of Service on Virgin Media is a "postcode lottery".. Aren't they embarrased that nearly ALL the posts on their community forums (several hundred pages each!) are of people complaining about speeds, QoS etc?
** Stop trying for headline speeds, invest more in the blimmin' infrastructure instead. Most of the speeds they offer are plenty fast enough - and people can only download so much (even the naughty ones!).. I'm sure however, that all customers would prefer to at least have a consistent service. Traffic management gets you only so far.. an infrastructure that's had decent investment in it is the way to go
** Sort out that Superhub or get a decent replacement in (see Community Forums for just how hacked off their "customers" are)..
I'm sure there are plenty of other complaints that people have.. but the survey (if you're invited) is at least an opportunity to *try* and get heard