I just tried calling VM customer services and was told that there's nothing they can do which is par for the course with Virgin but utter utter rubbish!
I'm on 50meg at the moment, but aggrieved (like may others no doubt) that I'm paying more for slower speeds and *only* when the speed upgrade from 50 -> 100 -> 120 is complete will I actually be getting a comparable speed/service/cost to new customers!! (i.e. Even when eventually upgraded to 100meg it'll still cost me more per month than "new" 100Meg customers as I understand it)
Oh, I can take out another 18month contract and move up to their new 100meg package now - which is available in my area (andI'm not going to do because I don't want to be locked in any further)..
..but they couldn't reduce my monthly bill OR give me a free upgrade now to 100meg (as if I were a new customer, not as part of the doublespeed thing - which isn't due to come to Guildford until Oct 2012-June2013!!!)
PCoventry76 or anyone else, is there something specific I should say or ask for in an attempt to get some kind of comeback without having to resort to a contract renewal? Were any of you successful in getting your monthly bill reduced OR an upgrade to an existing (faster) speed now?