The odd thing about the bump is that it happens very abruptly around 7.00pm and ends abruptly around 11.00pm. This is not just normal congestion, tailing in and tailing off gradually as folk arrive home from work and later go to bed. Someone is 'throwing a switch'. It doesn't usually occur at weekends, but last night was the first Friday it has happened on.
I want to know what is going on. VM appears to be stepping down the network, reducing our level of service, nation-wide. They may have a good reason for doing this. eg managing congestion or upgrading work. Despite many requests I have not had a satisfactory explanation from VM.
If the problem were to continue I feel that VM would be in breach of contract, especially because the mid evening is when people like me use the internet for video, downloading and gaming. That is what we chose VM for.
Virgin Media: 100mb/10Mb , land line, mobiles x2, TV - VIP HD box + TIVO 1Tb box.