User comments on ISPs
  >> Virgin Media (Cable)


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | (show all)   Print Thread
Standard User ritcH
(experienced) Sun 25-Nov-12 21:14:00
Print Post

any way to leave virgin in contract?


[link to this post]
 
I have a 50Mbit cable connection in plymouth which is terrible I usually get about 200-300kb/s in the evenings and a ping of 70-300 with packet loss. It's clearly not fit for service and searching the web shows there have been problems in plymouth for over a year at least which clearly aren't being resolved. So what key words do I have to use or clauses do I cite to get out of my contract and who do I contact? Running the gauntlet of their customer services obviously doesn't appeal.

I know it's not a problem my end, I used to get 7.5MB/s and a perfect connection for a month before the students moved in.

Draytek 2820n
Standard User kwikbreaks
(eat-sleep-adslguide) Sun 25-Nov-12 21:18:59
Print Post

Re: any way to leave virgin in contract?


[re: ritcH] [link to this post]
 
Assuming you have the VM phone call 150 and select the thinking of leaving option which will put you through to retentions. You may get a rebate but it's unlikely you'll get a full release from your contract for free. If you don't have a VM phone there is an 0845 number listed on the website which gives all the same options.
Standard User Roph
(learned) Fri 30-Nov-12 21:30:43
Print Post

Re: any way to leave virgin in contract?


[re: ritcH] [link to this post]
 
VM are raising prices pretty much across the board early next year. They're sending letters out about it now, I've already received mine (£2/mo increase).

Due to the price increase, it's a free ticket out of your contract if you'd like to leave.

===============
Virgin Media 30Mb


Register (or login) on our website and you will not see this ad.

Standard User broadband66
(fountain of knowledge) Sat 01-Dec-12 10:54:49
Print Post

Re: any way to leave virgin in contract?


[re: Roph] [link to this post]
 
Why? £2 doesn't seem to be excessive.

Was Eclipse Home Option 1 & VM 2Mb
Now O2 standard
Standard User kwikbreaks
(eat-sleep-adslguide) Sat 01-Dec-12 12:01:44
Print Post

Re: any way to leave virgin in contract?


[re: broadband66] [link to this post]
 
My thoughts too - I have it at the back of my mind that the VM contract allows for modest increases. Still worth trying it on though...
Standard User Sark
(legend) Sat 01-Dec-12 12:19:25
Print Post

Re: any way to leave virgin in contract?


[re: kwikbreaks] [link to this post]
 
Nope any price increase allows you to cancel. I used the clause last year to get out of my TV contract when it became apparent they wouldn't be carrying SS F1 HD. It should say as much on the letter you get. Act fast though you only have 30 days after being notified of the increase - do not wait until prices actually go up, it will be too late.

John.
Standard User pcoventry76
(knowledge is power) Sat 01-Dec-12 13:34:53
Print Post

Re: any way to leave virgin in contract?


[re: broadband66] [link to this post]
 
In reply to a post by broadband66:
Why? £2 doesn't seem to be excessive.


It is when you think I can get 20mbps with sky for £5 a month and its constant. No one wil pay £36.75 for what the OP has.
Standard User pcoventry76
(knowledge is power) Sat 01-Dec-12 13:36:38
Print Post

Re: any way to leave virgin in contract?


[re: kwikbreaks] [link to this post]
 
In reply to a post by kwikbreaks:
. You may get a rebate but it's unlikely you'll get a full release from your contract for free.


Your wrong. It's in the contract that people can leave. the only reason some couldn't leave lasnight was because the price was being reduced. which ofcourse means a rise was always on the cards
Standard User broadband66
(fountain of knowledge) Sat 01-Dec-12 17:34:47
Print Post

Re: any way to leave virgin in contract?


[re: pcoventry76] [link to this post]
 
So if it's going up from £34 to £36 (ish) then they are already paying too much and your point is not valid.

It seems that the T&C's allow for cancellation.

Was Eclipse Home Option 1 & VM 2Mb
Now O2 standard
Standard User pcoventry76
(knowledge is power) Sat 01-Dec-12 18:34:01
Print Post

Re: any way to leave virgin in contract?


[re: broadband66] [link to this post]
 
whatever.

I was saying they could cancel
Pages in this thread: 1 | 2 | (show all)   Print Thread

Jump to