I was conned in to my contract, despite them telling me I can cancel within 28 days. When I called to cancel on the last day, they said they have no record of it and I only had 7 days so I'm well past that.
A couple of days ago I got a call from either the same woman who told me I had 28 days (at the start of the month) or the woman I spoke to on Friday and apologised that she made a mistake with telling me that I had 28 days and now there's nothing they can do because I am bound by the contract.
The fact that I still have the contract on my desk and I didn't sign it, is irrelevant I suppose, because it's active after the services are activated.
They are a bunch of cheap con artists that somehow manage to stay in business with a poor as [censored] service which leaves people on 100Mbit connections unable to make a simple Skype VOIP call, among other things. Had I not the flu on the morning when she called I would have not "accepted" the apology and their silly £24 refund for broadband being unusable during peak times; I would have continued to fight although as I see it the only choice left to me was to pay them £200 to cancel services
and this is not 'doing right' by the customer.
Edited by Saltank (Fri 07-Dec-12 20:44:23)