Not being on Virgin I knoweth not what this box might be though presumably it's some sort of cable hub, I gather it has build in wireless as she was told that the old wireless router could be switched off as it was no longer needed.
I've asked her to let me have a look at the manuals to see what it's all about. Pending that I thought I'd ask here what this new box would be and if there are any installation issues?
Given that they have a laptop and two printers wireless connected would it be better to keep the existing wireless router/access point or to use the new Virgin box? The latter would mean resetting all the relevant network ids.
Forgive the ramble, I'm just trying to understand what's what so I can pop over and help them.